Assistant Manager, Observability Engineer, Infrastructure Service
Bank Islam Malaysia Berhad
- Location
- Onsite (Malaysia)
- Employment
- Full-time
- Level
- Mid Level
About the role
Bank Islam Malaysia Berhad is seeking an Assistant Manager for its Observability Engineering team to ensure system transparency and reliability. The role focuses on monitoring infrastructure, managing alerts, and performing initial troubleshooting to maintain service availability across applications and network devices.
Skills
Full job details
Summary
Observability team is responsible for ensuring systems, applications and infrastructure are transparent, measurable and diagnosable. Detecting the issues from the monitoring tools and start to resolve the issues by performing first troubleshooting to make sure systems back to normal. Follow up will be done to the next level support if issues persist.
ROLES & RESPONSIBILITIES
- Setting up and maintaining dashboards and alerts to track the health and performance of applications, services and infrastructure
- Monitoring Online availability for all software systems and applications must up and make sure issues must be attended by PIC onsite and arrange for Teams session if required to application teams and vendors
- Alert in SDM and Teams session if there is any abnormality on server performance especially on Critical servers and network devices to notify respective teams on the issues
- Closely monitor from dashboard and email notifications on servers with threshold issues, follow up and send reminder to users and applications team through email to solve the issue
- Attend ITSM incident ticketing system raised by branch and users for networks, ATM, pc’s, laptop devices on connectivity issues and device or Branch down status
- Service request to attend for network, Sharepoint site creation, permission and shared folder access from users, change request for firewall and other Network devices
- Assist vendors and applications team via Teams session to support ongoing projects if required
- Perform daily checklist on Backup servers and inform Storage and Backup team if backup failed or hanged
- SAN switch code monitoring to be performed in order to make sure storage in health condition to avoid from any storage interruption
- AWS monitoring, Zabbix , Grafana, OpManager and Nexus on critical servers and network devices - follow up to ROD if issue
- Work with System Admin/Network team on projects manner and assist on hardware physical issues
- Engage with vendors to make sure the stability of the monitoring tools to make sure those applications on optimum conditions
- Assist on RCA from ITSM incident ticket to determine underlying issues and preventing future occurrences
- Working with DevOps team and Application teams to improve visibility and reliability while documenting best practices
- Manage network devices eg: Load Balancer, Network Link Balancer, switches, routers, firewalls and DNS server
- Preparing daily, weekly and monthly reports on network health, utilization, performance, capacity and incidents
JOB SPECIFICATIONS
Qualification in Bachelor's degree Data Science, Statistics, Computer Science, Business Analytics, Economics, Marketing Analytics, Operations Research or a related field.
Years of Experience - Currently pursuing or recently completed a degree in a related field.
Specific Skills/Knowledge and Certification Required:
- Strong analytical and problem-solving skills.
- Curiosity and eagerness to learn about user behaviour and market trends.
- Basic proficiency in statistical software and data analysis tools (e.g., Python, R, SQL).
- Basic understanding of the AARRR funnel and key metrics related to customer acquisition, activation, retention, revenue, and referral.
- Experience with data visualization tools (e.g., Tableau, Power BI).
- Excellent written and verbal communication skills.
- Ability to organize and document research findings effectively.
- Passionate about digital marketing and the financial services industry (a plus)