Data Center Infrastructure Engineer

Location: Sunnyvale, CA (Hybrid – 2 to 3 Days Onsite per Week)
Customer: Intuitive Surgical
Employment Type: Contract / Contingent Worker

Position Summary

We are seeking an experienced Data Center Infrastructure Engineer to support mission-critical infrastructure operations across server, storage, backup, and monitoring environments. The ideal candidate will have strong hands-on experience with Dell, Cisco UCS, HPE servers, SAN/NAS storage platforms, enterprise backup solutions, and data center operations.

Key Skills

• Hardware installation, maintenance, and break-fix support for Dell, Cisco UCS, and HPE server platforms.

• Storage administration and support for SAN/NAS environments, including Pure Storage, Isilon, and NetApp.

• Backup and recovery management using Commvault and Data Domain.

• Working knowledge of Data Center Infrastructure Management (DCIM) tools.

• Infrastructure monitoring and troubleshooting using tools such as LogicMonitor, Elasticsearch, and related platforms.

• Strong understanding of incident, change, and problem management processes.

• Knowledge of information security, compliance, and operational best practices.

Roles & Responsibilities

• Install, maintain, troubleshoot, and provide break-fix support for Dell, Cisco UCS, and HPE server infrastructure.

• Manage and support SAN/NAS storage platforms, including Pure Storage, Isilon, and NetApp environments.

• Administer backup and recovery operations using Commvault and Data Domain technologies.

• Ensure high availability and reliability of mission-critical production services operating in a 24x7 environment.

• Monitor, optimize, and troubleshoot infrastructure components, including operating systems, storage, network connectivity, and applications.

• Execute scheduled maintenance activities, including patching, upgrades, firmware updates, and hardware replacements.

• Provide operational support across Production, Development, and QA environments.

• Follow and improve operational processes related to incident management, change management, and service communications.

• Participate in on-call support rotations to ensure service continuity.

• Develop and maintain deployment and operational scripts where applicable.

• Respond promptly to production alerts, incidents, and customer escalations.

• Implement and maintain monitoring solutions to ensure infrastructure health and performance visibility.

• Collaborate with cross-functional teams to troubleshoot complex technical issues and support ongoing infrastructure improvements.

Required Qualifications & Experience

• Minimum 5 years of hands-on experience supporting enterprise data center infrastructure.

• Minimum 5 years of experience managing SAN/NAS storage platforms, including Pure Storage, Isilon, and NetApp.

• Minimum 5 years of experience administering enterprise backup solutions, preferably Commvault and Data Domain.

• Strong troubleshooting and problem-solving skills across infrastructure technologies.

• Good understanding of information security principles, compliance requirements, and risk management practices.

• Experience working in production environments supporting critical business applications.

• Strong verbal and written communication skills with the ability to interact effectively with technical and business stakeholders.

• Ability to work in a fast-paced, collaborative environment and manage multiple priorities.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.

Preferred Qualifications

• Experience with DCIM platforms and infrastructure monitoring tools.

• Experience supporting large-scale enterprise environments.

• Knowledge of automation and scripting for infrastructure operations.

• Industry certifications related to Storage, Backup, Infrastructure, or Data Center Operations are a plus.