DevOps and Production Support Specialist for the Division of HPD Tech

Job Description

About The Agency:

The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City.

As the nation’s largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York’s tenants. With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike.

Your Team:

Housing Preservation & Development Technology (HPD Tech) is the IT division within HPD. HPD Tech is committed to transform HPD through technology by promoting productivity and eliminating manual processing, shrinking costs, and increasing the pace of work. HPD Tech works to improve effectiveness of business processes using core applications for flawless execution. HPD Tech empowers decision makers with access to quality (complete and accurate) information to anticipate and pro-actively react to building, neighborhood and market conditions.

Your Impact:

Under the supervision of the DevOps and Release Management Director within the Enterprise Architecture Unit, the Production Support Specialist for the HPD Tech Division is responsible for providing technical and operational support for business-critical applications and production environments. The incumbent works closely with the Application Development, Quality Assurance, Infrastructure, and Business teams to ensure the stability, performance, and availability of enterprise applications. The candidate will be printing Notice of Violation letters and resolving issues.

Your Role:

Your role will be to manage multiple applications across various product areas, including DevOps and Release Management, Web Application Suites, Salesforce, MuleSoft APIs, AKS-hosted applications, Batch Processing Systems, and other production support requests. You will be responsible for supporting multiple environments across development, testing, staging, and production while ensuring seamless application deployments, system availability, and operational excellence.
You will serve as a key liaison between HPD Tech, the Office of Technology and Innovation (OTI), sister agencies, vendors, and internal stakeholders. The position requires effective communication, collaboration, and coordination across multiple technical and business teams to resolve incidents, manage releases, and support enterprise-wide initiatives.

Your Responsibilities:

- Provide production support for web applications, APIs, and enterprise systems hosted on Azure Kubernetes Service (AKS) and cloud platforms.
- Monitor, troubleshoot, and resolve production incidents affecting application availability, performance, and integrations.
- Collaborate with Application Development teams to debug and resolve application defects, code issues, and deployment-related problems.
- Support and monitor scheduled batch jobs, data processing activities, and automated workflows, ensuring successful execution and timely issue resolution.
- Troubleshoot and support MuleSoft integrations, APIs, and data exchange processes between internal and external systems.
- Provide operational support for Salesforce applications, including user-reported issues, data synchronization, and integration troubleshooting.
- Support Salesforce deployment activities using Copado, including release validation, deployment monitoring, rollback coordination, and environment management.
- Assist with CI/CD pipeline execution, release deployments, change management, and production verification activities.
- Generate, validate, troubleshoot, and distribute production correspondence, notices, reports, and print jobs, including letter generation and delivery processes.
- Investigate application, database, integration, and infrastructure issues using logs, monitoring tools, and performance metrics.
- Perform root cause analysis (RCA) and implement corrective actions for recurring production issues.
- Coordinate with business users, vendors, and technical teams to communicate incident status, issue resolution, and system availability.
- Monitor AKS clusters, containerized applications, and cloud resources to maintain operational stability and optimize system performance.
- Create and maintain operational documentation, support runbooks, standard operating procedures, and knowledge base articles.
- Participate in production releases, on-call support rotations, disaster recovery exercises, and emergency incident response activities.
- Ensure compliance with security standards, change management policies, and enterprise architecture best practices.
- Ensure compliance with organizational change management, security, and operational standards.
- Implement, and oversee HPDTech Release Management and production control policies and procedures,

Required Skills:

- Minimum 2+ years of hands-on experience with DevOps and Application Production Support.
- Experience supporting applications running in Azure Kubernetes Service (AKS) environments.
- Knowledge of MuleSoft Anypoint Platform, API management, and integration troubleshooting.
- Experience supporting Salesforce environments and deployment processes using Copado.
- Strong SQL and database troubleshooting skills.
- Experience with DevOps tools, CI/CD pipelines, source control systems, and release management processes.
- Familiarity with Azure cloud services, monitoring tools, logging frameworks, and application performance monitoring solutions.
- Strong analytical, problem-solving, and communication skills with the ability to manage multiple production priorities.

Preferred Skills:

- Knowledge of Windows OS, Azure Kubernetes Service, Salesforce, APIs, IIS, Automate Server.
- Demonstrate understanding of different software development life-cycle methodologies.
- Experience with IT assents and inventory management.
- Experience in cyber security related tasks
- Excellent verbal and written communication skills.
- Ability to work well and communicate effectively with technology and other business users.

IT PROJECT SPECIALIST - 06797

Qualifications

1. A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to the area(s) required by the particular position; or,
2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.