DevOps Engineer - Architecture (100% Remote)

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.  

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. 

For more information about our services please visit clearcaptions.com.   

The kind of people we look for:    

• Versatile people who thrive on variety and challenge   
• Excited about working in a fast-paced environment.   
• Innate problem solvers who want to grow in a flexible, collaborative culture.   
• Takes initiative, pushes boundaries, motivated to innovate.   
• Individuals with a growth mindset who want to use their learning and relationship-building skills.   
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.   

Summary:

The DevOps Engineer is critical to designing, implementing, and maintaining a scalable, secure, and cost-effective cloud environment—primarily within AWS. The role will be responsible for managing infrastructure as code, developing robust CI/CD pipelines, supporting containerized and microservices-based architectures, and driving automation across deployment workflows. The role will collaborate closely with cross-functional teams, including development, QA, and operations, to ensure system reliability, performance, and scalability. Additional responsibilities include support for VoIP/telephony infrastructure, real-time messaging systems, and active participation in on-call rotations.

What This Role Does:

• Designs, implements, and maintains cloud infrastructure on AWS, focusing on networking, security, and cost efficiency.
• Builds and manages CI/CD pipelines using Bitbucket to automate software delivery and deployment processes.
• Develops infrastructure as code (IaC) using tools like Terraform or Ansible to ensure consistency and scalability.
• Manages containerized applications using Docker and supports Kubernetes-based deployments for microservices-based architectures.
• Oversees the management and optimization of both relational (RDS) and NoSQL (e.g., MongoDB, Couchbase) databases for efficient data storage and retrieval.
• Supports telephony infrastructure using tools like Asterisk, Kamailio, and RTPEngine.
• Implements and maintains messaging and streaming platforms like Apache Kafka for real-time data processing and integration.
• Enhances monitoring and alerting capabilities using tools such as Datadog, Netscout, and ELK (Elasticsearch, Logstash, Kibana).
• Establishes and maintains alerting workflows through OpsGenie, integrating with Slack to streamline communication and accelerate response times for incident management and resolution.
• Collaborates closely with development, QA, and operations teams to streamline deployments and ensure smooth system operation. Shares knowledge and works cross-functionally to achieve shared goals.
• Diagnoses issues and identifies root causes, ensuring optimized system performance.
• Participates in an on-call rotation to provide support for critical systems and infrastructure, ensuring timely response and resolution of incidents.
• Demonstrates willingness to shift working hours as needed to support global teams or handle time-sensitive escalations.
• Creates and maintains documentation for infrastructure, processes, and procedures to support knowledge sharing and onboarding.
• Contributes knowledge and mentorship within the team to foster a culture of learning and growth.
• Performs other duties as assigned.

What You Will Bring:

• A high school diploma or equivalent is required; a bachelor's degree in a related IT discipline is preferred. Equivalent combinations of education and relevant industry experience will be considered.
• A minimum of four (4) years of experience in a DevOps or similar role, with a focus on cloud infrastructure, automation, and managing complex environments.
• Proficiency in scripting and automation using languages like Python, Bash, or similar.
• Experience with configuration management tools such as Chef or Ansible.
• Understanding of CI/CD tools and processes, with hands-on experience in Bitbucket (or similar).
• Experience with infrastructure as code (IaC) using Terraform.
• Familiarity with managing containerized applications using Docker and Kubernetes.
• Proficient in managing and optimizing databases, both relational (RDS) and NoSQL (e.g., MongoDB, Couchbase).
• Understanding of telephony/VoIP infrastructure using tools like Asterisk, Kamailio, and RTPEngine.
• Knowledge of Session Initiation Protocol (SIP) and related VoIP technologies.
• Experience with monitoring and observability platforms such as Datadog, Netscout, and ELK.
• Knowledge of messaging and streaming platforms like Apache Kafka.
• Knowledge of security best practices, including vulnerability management, static code analysis, and compliance frameworks.
• Strong attention to detail and on-time completion of deliverables.
• Professionalism in dealing with all levels of management and staff.
• Excellent verbal and written communication, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed, and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to foster a high-quality, team-oriented environment that drives results.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality
• Willingness and ability to work flexible hours as needed.
• Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).

Preferred:

• Experience with SIP protocols
• Experience maintaining a high availability telecommunications infrastructure
• Experience with VOIP environments (such as Asterisk, Kamailio, RTPEngine and Cisco)
• Experience administering NoSQL databases with Couchbase or MongoDB. Experience in designing, developing, tuning, optimizing, deploying, and updating NoSQL instances and Couchbase or MongoDB dataset.

Physical Demands:

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process.

Employees may experience the following physical demands for extended periods of time: 

• Sitting, standing, and walking (70%)
• Keyboarding (70%)
• Viewing computer monitor, tablet, and cell phone requiring close vision (70%)

Work Environment:

100% Remote: Work environment is at home.

Compensation:  

$120,000 - $130,000 plus 5% bonus plan determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. 

Intrigued to learn more?  

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.  

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:  

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. 

ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Protecting Your Candidate Experience

At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind:

• All legitimate ClearCaptions job openings are posted exclusively on this careers page.
• Our recruiters will only contact you from verified @clearcaptions.com email addresses.
• We will never offer a job through LinkedIn messages or any social media platform.
• We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring process.

 We encourage all applicants to stay vigilant against online job scams, especially those that misuse company names or logos to appear legitimate. If you receive a message that seems suspicious or doesn’t follow these guidelines, please don’t engage. You’re welcome to verify any opportunity by reaching out to us directly at recruiting@clearcaptions.com.

We’re committed to a hiring process that is respectful, secure, and clear every step of the way.