DevOps Manager - 413 C2H

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

DevOps Manager

RSM has an opportunity for a highly motivated DevOps Manager who has a passion for leading teams with the DevOps Paradigm.  This Leadership role will involve your ability to motivate, influence, and enable other employees to contribute to the success of RSM.  You will work alongside our top-notch IT professionals supporting RSM’s modern information technology infrastructure.  You’ll be a leading member of a team who is responsible for the delivery and management of technologies, processes, and integrations to bolster RSM lines of business and their respective portfolios.  Outside of your team, you’ll collaborate with Enterprise Solutions Developers, IT Architecture Engineers, Cyber Security leaders, line-of-business (LOB) professionals as well as other IT professionals to automate and streamline IT business operations and processes.  You’ll be challenged to direct a team to create innovative solutions to legacy and cloud compute as well as new concepts, ideas, and continuous process improvement. You will demonstrate and maintain high standards while fostering a proactive, efficient, and service-oriented work environment.  Communication and professionalism are paramount as you will be representing RSM Technical Services to effectively engage with technical and business leadership as well as external providers of IT services.  You will also use your abilities to explain solutions and complex issues while demonstrating the ability to lead and impart knowledge effectively to other team members.

ESSENTIAL DUTIES

• People Management: Delivers effective leadership while directing the DevOps teams and is responsible for career advisor activities including staffing decisions, training and development, team leadership, and providing on-going direction and feedback on performance.  Working with the Program Infrastructure Manager and the Technical Services Director, provide overall vision, direction, goals and operating practices that promote a high performing DevOps team.  Ensures resource assignments are appropriately allocated to align skills and capacity to portfolio priorities.
   
• Technical Management: Responsible for customer solution responsiveness and troubleshooting when made aware or alerted to issues affecting line of business applications.  Leads and champions implementation best practices and the automation of repetitive tasks to reduce team toil.  Project delivery focused, handling multiple sets of priorities in different functional areas. Reactively and proactively ensures the health of the IT systems supported by their teams.  Leads automating and accelerating the testing, release, and deployment cycles of those products through authored scripts for configuration and provisioning.  Monitors, scales, and optimizes distributed services in the cloud infrastructure to support product needs.  Integrates closely with enterprise solution development teams on identifying, problem solving and resolving issues that impact software releases and service delivery.
   
• Develops and implements technical standards, procedures, and techniques for the resolution of Enterprise IT system problems to ensure maximum application availability and performance.  Drives new ideas and innovative solutions to resolve problems.  Engages with other engineering teams to improve the lifecycle of services on our platforms.  Collaborates with other IT and non-IT related professionals such as Developers, Architects, Project Managers, Business Analysts, and business leaders. 
   
• Organizational Liaison: Manage and respond to enterprise IT support issues or concerns with other IT departments like Development, Cyber, PMO, Architecture, and other members of the Technology Services support teams. Escalate concerns to the rest of the IT Organization through leadership.
   
• Available for scheduled and unscheduled weekend/after-hours system maintenance and support.  Acts as an escalation option for persons in the on-call rotation.
• Other duties as assigned
   

QUALIFICATIONS

EDUCATION/CERTIFICATIONS

• Preferred: Bachelor’s degree in computer science, software engineering, information systems
• or, equivalent work history/experience

TECHNICAL SKILLS

• Experience with DevOps and Agile methodologies
• Advanced Scripting Skills (PowerShell, Python, Terraform and other IaC languages)
• Management of Public Cloud Offerings (IaaS, SaaS, PaaS, O365, ADO)
• Troubleshooting of complex distributed environments
• Ability to use and implement automation tools, processes and IaC           

EXPERIENCE

• A broad understanding of IT processes and best practices (Required)
• Supervisor or direct staff management experience in IT Technical Services (Preferred)
• A good grasp of the firm’s overall business structure, vision, and goals (Preferred)
• A good grasp of the IT structure, vision, and goals (Preferred)
• Management of Geographically distributed teams (Required)

LEADERSHIP/SOFT SKILLS

• Guiding career path and skill development for multiple technical staff
• Capable in collaborating and effectively communicating with technical and nontechnical users (Required)
• Strong problem-solving skills, results oriented and common sense (Required)
• Ability to learn new processes, step outside your own comfort zone
• Ability to work with teams of people to set priorities and direction

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.