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KFC Europe

Director, Site Reliability Engineering - Incident Management

KFC Europe

Location
Hybrid (Plano, TX)
Compensation
$164k - $193k/yr
Employment
Full-time
Level
Senior Level
Posted 1 week ago

About the Role

KFC is seeking a Director of Site Reliability Engineering to own the enterprise reliability strategy and incident management across global digital platforms for Byte, KFC, and Taco Bell. This role leads cross-functional teams to ensure high availability, operational excellence, and business continuity while developing high-performing teams and partnering with Engineering and Brand leadership.

Skills

Site Reliability Engineering Incident Management Cloud Infrastructure Distributed Systems CI/CD Telemetry Observability Operational Resilience Business Continuity Disaster Recovery Change Management Leadership Stakeholder Management Strategic Planning Governance Risk Management

Perks

  • Bonus eligibility
  • Stock-based compensation
  • Hybrid Work

Full job details

Purpose of The Position: 

The Director, Site Reliability Engineering – Incident Management owns the enterprise Reliability practice across Byte, KFC, and Taco Bell digital platforms, including its strategy, standards, governance, and delivery. Incident Management is the most visible part of that practice and sits with this role exclusively. This leader also owns the reliability platform, meaning the tooling, products, and capabilities that make reliability real for engineers and for markets, and serves as the accountable face to brands and markets for reliability process implementation, reporting, and the operational relationship. This leader establishes the strategy, governance, and operational excellence required to ensure highly available, resilient, and customer-centric technology services while developing high-performing teams and partnering across Engineering, Product, Infrastructure, and Brand leadership to continuously improve reliability and business continuity. This leader operates with exceptional diligence and care, bridging deep technical detail with human and business context so that executives, engineers, and restaurant teams experience clear, calm, and trustworthy communication in the moments that matter most.

Scope and Magnitude: 

~30+ Teams – Byte, KFC and Taco Bell 

Global Team - Vietnam, India, Colombia and US

Platform Team – Responsible for all products (Edge, Commerce, POS, KDS, Menu, Portal, etc.)