Infrastructure Engineer
RevSpring
- Location
- Onsite (Livonia, Michigan)
- Employment
- Full-time
- Level
- Senior Level
Posted 2 weeks ago
About the Role
RevSpring is a leading provider of revenue cycle management and consumer-centric communication solutions. The Infrastructure Engineer role supports enterprise data center, networking, and cloud systems to ensure secure, scalable, and high-performing technology operations.
Skills
Infrastructure Operations
Network Engineering
Virtualization
VMware vSphere
Nutanix
Windows Server
Linux
Storage Management
Backup Systems
Disaster Recovery
Firewalls
VPN
Cloud Integration
Troubleshooting
System Hardening
Capacity Planning
Full job details
Job Title: Infrastructure Engineer
Job Summary
The Infrastructure Engineer is a hands-on technical role responsible for supporting, maintaining, and enhancing the company’s enterprise infrastructure environment, including data center systems, networking, virtualization platforms, storage, backup systems, and cloud integrations. This position works closely with infrastructure leadership, security teams, vendors, and business stakeholders to ensure reliable, secure, scalable, and high-performing technology operations across the organization.
The ideal candidate brings broad enterprise infrastructure expertise, strong troubleshooting capabilities, operational discipline, and experience supporting infrastructure initiatives in a medium-to-large enterprise environment.
Essential Functions
Infrastructure Operations and Support
- Support and maintain enterprise infrastructure environments, including servers, virtualization platforms, storage systems, networking equipment, and data center technologies.
- Serve as a technical escalation point for complex infrastructure, network, and systems issues affecting production environments.
- Install, configure, monitor, maintain, and upgrade infrastructure components to support availability, performance, security, and scalability.
- Monitor infrastructure health, capacity, and performance and proactively address potential risks or service disruptions.
- Support business continuity, disaster recovery, and infrastructure availability requirements.
- Participate in incident response, troubleshooting, root cause analysis, and corrective-action activities.
Network and Systems Engineering
- Configure, administer, and troubleshoot LAN/WAN environments, firewalls, VPNs, routers, switches, wireless technologies, and multi-site connectivity.
- Administer virtualization platforms, including VMware vSphere, Nutanix, and related technologies.
- Support virtual infrastructure capacity planning, performance optimization, patching, upgrades, and lifecycle management.
- Administer Microsoft Windows Server and Linux systems and associated infrastructure services.
- Support storage, backup, replication, and recovery technologies to maintain data integrity and resiliency.
- Collaborate with security teams to implement access controls, network segmentation, system hardening, vulnerability remediation, and infrastructure security best practices.
- Assist with the integration and administration of cloud and hosted infrastructure services.
Project Execution and Continuous Improvement
- Lead or contribute to infrastructure projects, including system upgrades, migrations, expansions, implementations, and performance-improvement initiatives.
- Evaluate infrastructure capacity and identify opportunities for optimization, automation, standardization, and modernization.
- Develop technical plans, implementation procedures, test plans, rollback procedures, and project documentation.
- Provide project status updates, technical recommendations, and risk assessments to infrastructure leadership and other stakeholders.
- Contribute to the development and execution of infrastructure technology roadmaps.
- Research emerging technologies and recommend solutions that improve reliability, security, scalability, or cost efficiency.
- Vendor, Asset, and Licensing Support
- Work with hardware, software, cloud, telecommunications, and managed service providers to resolve technical and operational issues.
- Participate in vendor evaluations, technology assessments, contract renewals, and solution-selection activities.
- Assist with infrastructure cost optimization, budgeting, and forecasting by providing technical requirements and lifecycle information.
- Maintain accurate records of infrastructure assets, licensing, warranties, support agreements, and maintenance contracts.
- Coordinate vendor support activities and escalate service issues when necessary.
Documentation, Compliance, and Operational Readiness
- Create and maintain infrastructure diagrams, configuration records, technical procedures, standards, and operational runbooks.
- Follow established change management, incident management, problem management, and configuration management processes.
- Ensure infrastructure systems comply with internal policies, security standards, and applicable regulatory requirements.
- Support internal and external audits by gathering documentation, responding to technical inquiries, and assisting with remediation activities.
- Participate in an on-call rotation and perform after-hours maintenance or emergency support as required.
Minimum Requirements
Specific Job Skills and Experience
- Seven or more years of progressive experience supporting enterprise infrastructure environments.
- Strong hands-on experience with enterprise networking technologies, including Layer 2 and Layer 3 concepts, routers, switches, firewalls, VPNs, and multi-site connectivity.
- Experience administering virtualization platforms, including VMware vSphere, Nutanix, or comparable enterprise technologies.
- Experience supporting Microsoft Windows Server and Linux operating systems and services.
- Experience supporting data center operations and multi-site enterprise environments.
- Working knowledge of storage platforms, backup technologies, recovery processes, and disaster recovery principles.
- Experience working with infrastructure vendors, telecommunications providers, managed service providers, and technical support organizations.
- Strong troubleshooting, analytical, organizational, and problem-solving skills.
- Ability to diagnose and resolve complex infrastructure issues in production environments.
- Ability to manage multiple priorities and work effectively both independently and as part of a cross-functional team.
- Availability to participate in on-call rotations, scheduled maintenance windows, and after-hours support.
Preferred Qualifications
- Experience supporting medium-to-large data center environments.
- Experience with Fortinet, Cisco, Dell, VMware, Nutanix, or similar enterprise platforms.
- Experience with Microsoft 365, cloud services, and hosted infrastructure providers.
- Experience with storage platforms, enterprise backup solutions, replication technologies, and disaster recovery planning.
- Experience using infrastructure monitoring, configuration management, or automation tools.
- Familiarity with infrastructure-as-code, scripting, or automation using tools such as PowerShell, Python, or similar technologies.
- Experience supporting environments subject to PCI DSS, SOC 2, NIST, ISO, or similar security and compliance frameworks.
- Infrastructure certifications from VMware, Nutanix, Cisco, Microsoft, Fortinet, or an equivalent provider.
Education
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or an equivalent combination of education and relevant professional experience.
Experience
Seven or more years of relevant enterprise infrastructure experience.
Supervision
This position does not have direct supervisory responsibilities.
Certifications
Relevant infrastructure, networking, virtualization, cloud, or security certifications are preferred but not required.
Language Skills
Ability to read, analyze, and interpret business publications, professional journals, technical procedures, security standards, and governmental regulations. Ability to prepare technical documentation, reports, business correspondence, procedures, and operational manuals. Ability to present technical information clearly and respond effectively to questions from internal and external stakeholders.
Physical Capabilities
The physical capabilities described below are representative of those an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Equal Employment Opportunity
RevSpring is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.
#LI-DNI
#LI-DNP