Infrastructure Engineer

Job Mandate

We are looking for an Infrastructure Engineer to join our specialized, tight-knit technical team. You will be responsible for implementing and supporting the server environments and networking hardware that drive our BAS/BMS solutions. Operating in a customer-facing capacity, you will work closely with teammates to deploy robust, scalable infrastructure, acting as a vital link between our technical capabilities and our clients' building automation needs.

Key Responsibilities:

Infrastructure Lifecycle & Operations

• System Stewardship: Monitor and maintain the server, storage, and network systems that underpin BAS/BMS technologies, ensuring maximum availability and high performance for critical building functions.
• Incident & Change Management: Manage the lifecycle of infrastructure components through formal incident, problem, and change management processes to minimize disruption to building operations.
• Proactive Maintenance: Perform root cause analysis (RCA) for high-impact infrastructure incidents and execute critical patches, firmware upgrades, and OS updates following strict change control protocols.
• Performance Optimization: Conduct regular infrastructure health checks, capacity planning, and performance tuning to ensure the network can scale with growing building automation needs.
• Resiliency & Recovery: Support disaster recovery and backup operations, including regular testing and optimization to protect critical building data and system integrity.
• Operational Continuity: Maintain meticulous system documentation, operational procedures, and configuration records to ensure the team can seamlessly support systems, including legacy environments and those built by other engineers.

Working Conditions & Travel:

• Work Model: A hybrid arrangement consisting of remote work and collaborative office environments.
• Office Environment: Our office is an open, collaborative space designed to foster teamwork (exact location may vary).
• Pace of Work: A dynamic, fast-paced environment where managing competing priorities and meeting tight deadlines is essential.
• On-Site Presence: This role requires regular travel to customer sites to support hardware deployment, infrastructure implementation, and on-site troubleshooting.
• Travel Requirements: Must have a valid passport and be willing to travel within Canada and the United States.
• Requirement: Reliable access to personal transportation is required for local site visits.

Project Implementation & Integration:

• Deployment & Delivery: Actively participate in internal and customer-facing projects, working within established PMLC and SDLC frameworks to ensure successful hardware and software rollouts.
• Automation & Innovation: Proactively identify and implement automation opportunities to improve operational efficiency and reduce manual intervention in infrastructure management.
• First & Second-Level Support: Rapidly respond to monitoring alerts and perform advanced troubleshooting to resolve connectivity and performance issues within the BAS/BMS ecosystem.

Client & Team Collaboration:

• Customer Engagement: Act as a technical point of contact for clients, translating complex infrastructure requirements into clear, actionable information for non-technical stakeholders.
• Cross-Functional Synergy: Collaborate closely with a small, agile team and across various departments (e.g., application support, security, and DevOps) to resolve complex, cross-functional technical issues.
• On-Call Support: Participate in an on-call rotation to provide essential after-hours support, ensuring the stability of mission-critical building systems.

What Success Looks Like in this Role:

• Reliable Infrastructure: Stable and resilient network and server operations that ensure uninterrupted BAS/BMS functionality.
• Service Excellence: Timely resolution of incidents and service requests, maintaining high client satisfaction.
• Operational Accuracy: Detailed and up-to-date technical documentation that allows the small team to scale and troubleshoot effectively.
• Project Success: Successful delivery of infrastructure components for new client sites and system upgrades.
• Continuous Evolution: Demonstrated growth in both technical design and your ability to manage complex, integrated smart-building ecosystems.

Preferred Qualifications:

• Experience in project implementation or site-based infrastructure rollouts.
• Experience with network monitoring tools and logging systems to proactively manage building system health.
• Basic scripting or automation skills (e.g., Python, Bash) to streamline repetitive infrastructure tasks.
• Relevant certifications (or working toward):
• Fortinet NSE (or equivalent)
• Cisco CCNA
• MikroTik MTCNA

Key Competencies:

• Client-Centric Mindset: The ability to represent the engineering team in customer-facing environments and simplify complex technical infrastructure concepts for non-technical stakeholders.
• Collaborative Spirit: A desire to thrive within a small, agile team, contributing to collective goals and supporting teammates through cross-functional collaboration.
• Analytical Problem-Solving: Strategic thinking to troubleshoot complex connectivity issues between IT networks and BAS/BMS hardware.
• Operational Excellence: A disciplined approach to deployment, ensuring all infrastructure is stable, secure, and scalable.

Technical Requirements:

Experience & Core Expertise

• 2–5 years of experience in network engineering and/or infrastructure support, ideally within integrated technology environments.
• Hands-on deployment and support experience with:
• Fortinet (FortiGate firewalls)
• MikroTik (Routing and switching)
• Cisco (Routing and switching)
• Dell Servers &. Storage
• Virtualized & Containerized Systems
• Deep technical understanding of the protocols that power connected building environments:
• TCP/IP, DNS, DHCP
• Advanced Routing and Switching (VLANs, Subnets, NAT, ACLs)
• VPN technologies (IPSec, SSL VPN) for secure remote site access.
• Proficiency in network troubleshooting tools and methodologies to maintain high uptime for critical BAS/BMS systems.
• Strong documentation skills, ensuring all infrastructure deployments and network topologies are accurately mapped.

Salary Range: $90k-$100k

Required Qualifications

The following table lists the skills that are sought and the level of expertise desired. 3+ years of experience in infrastructure operations or a related IT support role.

Skill Area

Tools/Technologies

Importance

Communications

Effective Communication, written and spoken

★★★★★

Containers & Orchestration

Docker and Kubernetes

★★★★☆

Databases

MySQL, PostgreSQL, MongoDB, SQL Server

★★★★☆

Infrastructure as Code

Terraform, Ansible

★★★★★

Monitoring & Observability

Prometheus, Grafana, Elasticsearch, Zabbix

★★★★☆

Networking

Fortinet, Cisco/Meraki, Juniper, MikroTik

★★★★☆

Planning & Organization

Ability to prioritize tasks for desired outcomes

★★★★★

Scripting & Automation

Bash, Python, PowerShell

★★★★★

Systems Administration

Debian, Windows Server

★★★★☆

Virtualization Software

Proxmox

★★★★☆

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, KORE is an equal opportunity employer. We are committed to a workplace of diversity and inclusion. KORE encourages applications from all candidates that represent the full range of communities across Canada. All qualified applicants will be considered for employment without discrimination on the basis of race, colour, age, religion, sexual orientation, gender identity, disability, national or ethnic origin or any other factors prohibited by law. Accommodations are available upon request, for all aspects of the recruiting process and thereafter.