Infrastructure Engineer
T-Tech
- Location
- Onsite (London, England)
- Compensation
- £35k - £50k/yr
- Employment
- Full-time
- Level
- Mid Level
Posted 1 day ago
About the role
T-Tech is seeking an experienced Infrastructure Engineer to provide advanced Tier 4 technical support and manage cloud infrastructure within a collaborative MSP team. The role focuses on ensuring system reliability, driving automation, and mentoring service desk staff to deliver operational excellence.
Skills
Infrastructure management
Cloud platforms
Tier 4 support
ITIL
VMware
vSphere
Microsoft Azure
Microsoft 365
Microsoft Exchange
Automation
Monitoring
Incident management
Problem management
Change management
Mentoring
Technical escalation
Benefits
- Health insurance
- Paid time off
- Paid charity days
Perks
- Flexible working
- Work from home allowance
- Funded training
Full job details
Are you an experienced 3rd Line IT Engineer with a background in an MSP environment, looking to take the next step in your technical career?
Join a collaborative team of nine where you’ll have the opportunity to deepen your expertise and work on complex infrastructures.
Key ResponsibilitiesAdvanced Technical Support- Provide Tier 4 escalation support to the Service Desk, diagnosing and resolving complex infrastructure issues
- Identify root causes, evaluate solutions, and implement robust, long-term fixes
- Ensure issues are fully resolved with no downstream impact
- Analyse trends and recurring incidents, implementing preventative measures
- Monitor, manage, and optimise cloud platforms and customer environments to meet SLAs across capacity, consumption, availability, and performance
- Drive improvements in platform reliability, scalability, and security
- Deploy and maintain tools that enhance automation, monitoring, and efficiency in a multi-tenant environment
- Follow best practice processes for incident, problem, and change management
- Continuously improve service desk processes, tooling, and knowledge sharing
- Contribute to operational efficiency through standardisation and automation
- Act as a technical escalation point for customers, ensuring a professional and high-quality experience
- Build strong relationships through clear communication and technical expertise
- Ensure customer satisfaction through timely and effective resolution
Documentation & Reporting
- Accurately log and manage incidents within the service management system
- Maintain clear documentation of fixes, processes, and time tracking
Team Development & Mentoring
- Support and mentor Service Desk Analysts and Engineers
- Share knowledge to improve first-time fix rates and team capability
- Take ownership of your professional development, including certifications and ongoing learning
We’re looking for a technically capable and proactive Infrastructure Engineer with a strong foundation in modern IT environments and customer-facing delivery.
- Holds at least one certification in Microsoft Azure, Microsoft 365, or server technologies
- Minimum of 3 years’ experience in IT support, including experience within a managed service provider (MSP) environment
- Hands-on experience working within an ITIL-aligned service environment
- Strong virtualisation experience, including VMware and vSphere, with the ability to build and deploy virtual servers from the ground up in live environments
- Experience managing Microsoft Exchange (both Online and on-premises environments)
- 23 days annual leave plus your birthday off, because your time matters
- BUPA Cash Plan to support your health and wellbeing
- 50 percent flexible working, giving you real balance and autonomy
- Work from home allowance to help cover your home office costs
- Two paid charity days each year, so you can give back to causes you care about
- Fully funded training and professional development to support your long-term career growth
- Three company social events per year, designed to connect, celebrate and have fun as a team