Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Orchestrate success—lead timelines, teams, and tasks to deliver projects that make a difference.

What is the role

This role is to manage the planning, scheduling and coordination of all client installations including but not limited to software, hardware, server migrations and other projects

The following include but may not be limited to the responsibilities of the Bridge Coordinator:

Planning, scheduling, coordinating and communicating all elements of delivering site and non-site installations and projects to a high level of client satisfaction
Communicating with all stakeholders including external clients, account managers and engineers to ensure the efficient delivery of projects and installations
Coordinating and communicating the correct allocation of skilled staff within the time constraints to complete projects within client expectations
Providing status reports on all active projects including any risks associated with completing projects on time and on budget as part of a regular reporting cycle
Accurately reflecting engineers service calls in service delivery calendar and effectively communicates client instructions
Effectively communicate schedule changes to all relevant stakeholders
Accurately recording relevant data in all systems
Developing and maintaining effective working relationships with personnel from all departments
Demonstrating and upholding exceptional safety standards at all times in accordance with any workplace health and safety requirements, to ensure your own safety and the safety of others
Other duties as required

Work Set-up / Work Schedule

Remote
EST Hours (US)

Who we are looking for

Successful candidate must possess:

Experience with infrastructure technologies: cabling, wireless, A/V systems, end-user devices, and PC imaging
IT project management background preferred
2+ years of experience in corporate IT and project coordination
2+ years of technical support in a global setting (preferred)
Skilled in using ServiceNow or equivalent ticketing platforms
Experienced in vendor coordination and remote issue resolution
Strong communication, organizational, and client engagement abilities
Knowledgeable in project management practices and handling multiple projects
Detail-driven, proactive, and highly adaptable
Holds a degree or certification in IT, Computer Science, or a related discipline

What we offer

Day 1 HMO for you + 1 free dependent after probation period
Health and Wellness Reimbursement Benefits
Sunlife Group Insurance
Company Salary Loans
Government contributions
Assistance with government loan payments
13th month pay
Night differentials pay
Holiday pay (for hours worked on holidays)
Mandated Leaves
Work equipment provided

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .

Infrastructure Engineer (Bridge Coordinator)

About the role

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