Who is Taco Bell? 

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands.

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries. We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.

About the Job: 

Taco Bell’s In Store Serverless team is seeking an Infrastructure Engineer II to support a suite of AWS-hosted middleware platforms responsible for the enterprise-scale routing of business critical data between Front of House, Back of House, and Above Store systems across Taco Bell restaurants. This role is focused on applying Agile software development methodology to build out our monitoring, alerting, and operational support infrastructure, ensuring the availability, reliability, and integrity of data powering Taco Bell’s interconnected technology ecosystem.

Responsibilities

The Day-to-Day: 

Monitor, troubleshoot, and support enterprise middleware platforms responsible for routing critical business data between restaurant and cloud infrastructure
Interface with the product development team, providing detailed root cause analysis to ensure system stability and reduce defect leakage
Construct and enhance internal tools and applications to bolster the In Store Serverless platform suite by leveraging systems including AWS Lambda, Retool, Claude Code, and Cursor. This role involves creating and refining software solutions that support and optimize operational workflows, platform visibility, and support team effectiveness.
Leverage our bespoke observability solutions to proactively identify and rapidly resolve production issues impacting platform stability and data integrity
Work closely with Development and QA teams across the Restaurant Data Router, Back of House Data Router, and HR Middleware platforms to support requirement gathering, testing, validation, troubleshooting, and phased production releases
Work with L1/L2 IT Support Teams to resolve escalated production incidents and operational issues affecting restaurant technology systems
Develop and maintain operational documentation, alerting standards, and support procedures to improve incident response and platform resiliency
Follow Software Development Life Cycle and Taco Bell’s Change Management procedures (Agile)
Be available for rotational on call during Night and Weekend hours as needed for critical issues (1 week per month)

Qualifications

Is this you? 

At least 2 years SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures & SQL templates.
Proficient working with technologies: AWS (Lambda, EventBridge, Cloudwatch, DynamoDB), Grafana, Python, REST APIs, GraphQL, Postman
At least 3 years of experience working with programming languages to build scripts/programs (Python, JavaScript, C# preferred)
Experience building monitoring, alerting, and observability solutions in cloud-native environments
Bachelor’s degree required, Computer Science or related field preferred
Excellent written and verbal communication skills are essential for this role, as Infrastructure Engineers often need to communicate with technical and non-technical stakeholders
Strong problem-solving, prioritization and multitasking skills for identifying and resolving issues in a production environment
Result focused and proactive mindset with ability to build process and documentation to diagnose problems and follow through to resolution

Work-Hard, Play-Hard: 

Hybrid work schedule and year-round flex day Friday Note: Remote/hybrid expectations will be discussed during the kickoff meeting with your Talent Advisor & HRBP. 
Onsite childcare through Bright Horizons 
Onsite dining center and game room (yes, there is a Taco Bell inside the building) 
Onsite dry cleaning, laundry services, carwash, 
Onsite gym with fitness classes and personal trainer sessions 
Up to 4 weeks of vacation per year plus holidays and time off for volunteering 
Generous parental leave for all new parents and adoption assistance program 
401(k) with a 6% matching contribution from Yum! Brands with immediate vesting 
Comprehensive medical & dental including prescription drug benefits and 100% preventive care 
Discounts, free food, swag and… honestly, too many good benefits to name

Salary Range $88,500 to $104,400 annually + bonus eligibility + benefits.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self! 

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Infrastructure Engineer ll

About the Role

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