IT Infrastructure Engineer – Global Server Hardware & Automation

We are seeking a highly skilled Senior IT Infrastructure Engineer to join our team in a fast-paced enterprise manufacturing environment. The ideal candidate will possess extensive IT experience, advanced diagnostic and troubleshooting skills, and a deep acumen for server hardware functionality.

In this critical role, you will manage multiple high-impact responsibilities, from delivering scalable server designs and automation scripting to providing global L3 server hardware support and conducting root cause forensic analysis. You will take the lead on FMEA testing, standards documentation, global server firmware management, server hardware automation, and rigorous server and component testing. If you are a technical leader passionate about hardware management, automation, and mentoring others, we want you on our team.

Key Responsibilities:

Global Support & Troubleshooting: Provide Global L3 hardware support and conduct in-depth root cause forensic analysis for complex server issues.
Subject Matter Expert (SME): Serve as the global SME for OOB management, i.e.HPE iLO and HPE OneView.  
Automation Leadership: Act as the Automation Lead, driving scripting initiatives and automated server configurations to streamline operations. Assist and guide application owners in automating the application testing and certification process.
Firmware Management: Oversee firmware updates, firmware update methodologies, and firmware version management across our entire global server fleet.
Systems Engineering & Testing: Deliver robust server designs, lead FMEA (Failure Mode and Effects Analysis) testing, and manage server and component testing.  Lead projects related to server hardware such as trusted SSL certificates across the fleet, or MFA initiatives
Documentation: Create and maintain comprehensive standards documentation and user documentation for OOB management
Team Development: Mentor and guide other team members, fostering a culture of technical excellence.
 

Required Qualifications

Experience: At least 10 years of experience in IT, with a minimum of 5 years working at an enterprise level.

Education: Bachelors degree or work experience equivalent.

Hardware Expertise: In-depth knowledge of x86 server hardware, specifically CPU architecture, bus architecture, and expansion cards.

Server Management: Expert-level knowledge of out-of-band (OOB) server management systems (e.g., iLO, DRAC) and hardware management systems (e.g., HPE OneView, HPE COM).

OS & Networking: Extensive experience with Windows and LINUX server operating systems. Strong knowledge of TCP/IP, including DNS, DHCP, broadcast domains, and routing protocols.

Automation & DevOps: Proficiency in scripting languages (PowerShell, Python, Ansible). Experience with CI/CD development, automated server builds, and REST API integrations.

Diagnostics: Advanced diagnostic and troubleshooting skills.

Monitoring: Hands-on experience with enterprise monitoring systems such as Netcool and Dynatrace.

Firmware: Deep understanding of enterprise firmware installation methodologies and best practices

Desired Skills & Bonus Qualifications

Architecture & Cloud:

Knowledge of MS Active Directory and MS Azure.

Familiarity with storage systems, networking, data center facilities, and overall systems architecture.

Basic knowledge of cloud computing

Performance tuning expertise.

Protocols & Security:

Knowledge of SNMP, SMTP, and MFA (Multi-Factor Authentication) methodologies.

Experience with SSL certificate management.

IT Operations & Management:

Experience with IT Ticketing and workflow systems (e.g., BMC, ServiceNow).

Internal certification testing methods.

Server test lab management.

Experience with server decommissioning and enterprise license management.

Vendor management experience.

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year's Day

• Paid time off and the option to purchase additional vacation time.