Junior Site Reliability Engineer

The role
As a junior Site Reliability Engineer, you'll work in the infrastructure and security team to keep Ignition's internal systems reliable, automate manual work, and over time take on work in the AWS environment. You'll be coming from a desktop support background and moving into engineering.

You'll also own end-user support across Australia, the UK, and the EU, covering new starter setup, laptops and devices, helpdesk tickets, and access, including getting UK and EU starters set up before their first day. A big part of this work is reducing the manual effort involved, so it takes less of your time as Ignition grows. With colleagues across time zones, the occasional urgent issue may come up outside your usual hours. You'll also help with general office tasks when needed.

For the first couple of months you'll mostly be doing end-user support, which is how you'll learn Ignition's systems. After that you'll start picking up SRE work, such as scripting and automation, monitoring internal systems, writing runbooks, and helping with incidents. Work in AWS and infrastructure as code will come later, with supervision. When you join, you and your manager will agree an SRE development plan that sets out when each of these starts, and you'll check in on it together as you go. Over time, support should need less manual work, and you should be doing more of the SRE work yourself.

Your Responsibilities

• Automate manual work in IT support and operations, starting with account creation, Microsoft 365 maintenance, and onboarding and offboarding. Use Jira automation rules and PowerShell or Python scripts, keep them in version control, document them, and get them reviewed before use. Track how much time each one saves.
• Set up and maintain monitoring and alerts for internal systems. Triage alerts, fix the ones within your scope, and pass the rest to the right person with enough detail for them to act.
• Join incident response, first as an observer and then helping with triage, updates, and post-incident reviews. Complete any improvement actions assigned to you.
• Learn Ignition's AWS environment and infrastructure as code under supervision, and take on reviewed changes as your skills and access grow.
• Write and maintain runbooks and help articles in Confluence so common tasks are done the same way each time and colleagues can fix simple problems themselves. Suggest and trial tools that reduce manual work.
• Handle Jira helpdesk tickets and requests in the IT support Slack channel within agreed service levels, including basic WiFi, VPN, and meeting room AV problems, and escalate anything outside your scope.
• Buy and set up laptops and equipment for new starters in all regions, including arranging delivery for UK and EU starters, so their accounts, software, and access work on day one. Manage devices in Microsoft Intune to keep them patched, encrypted, and compliant, and deal with suppliers and repair vendors.
• Keep the asset register up to date as equipment is allocated, returned, upgraded, or disposed of. Plan replacements, keep a small pool of loaner laptops, and arrange secure disposal of old devices, including data wiping in line with company policy.
• Set up and remove access to Slack, Atlassian, and Microsoft 365 in line with company access standards, and raise anything unusual with the infrastructure and security team. Track licences and SaaS seats, help with the MFA and SSO rollout, and pull access lists for periodic reviews.
• Help with general office tasks when needed.

You will bring

• Experience in desktop support or an IT helpdesk role, or strong self-taught technical skills, and a genuine interest in moving into site reliability engineering.
• Hands-on scripting experience in PowerShell, Python, or Bash, at least at a basic level, with examples of things you've automated.
• Experience troubleshooting laptops and peripherals and working in admin consoles for tools like Slack, Atlassian, and Microsoft 365.
• A good understanding of security basics, including MFA, phishing, device encryption, and least-privilege access.
• A habit of automating tasks you find yourself doing repeatedly.
• Clear communication and an approachable manner with colleagues who need help to keep working.
• Willingness to do support work and help around the office, and the curiosity to find out why the same problem keeps coming up.

Desirable

• Exposure to Jira and Confluence administration.
• Experience with a device management (MDM) platform such as Microsoft Intune.
• Experience with Microsoft Entra ID (Azure AD) or a similar identity platform.
• Light exposure to AWS, Git, or infrastructure as code.
• An interest in monitoring and incident response, from work, study, or your own projects.

On any given day you might

• Write a PowerShell script to take a manual step out of account creation, get it reviewed, and document it.
• Go through last month's helpdesk tickets, find the issue that keeps coming up, and decide whether to fix it, automate it, or write a help article.
• Look into an alert on an internal system and either fix it or pass it to the right person.
• Join an incident call, help with triage or updates, and pick up an action from the post-incident review.
• Work on a supervised AWS change with the infrastructure team.
• Set up a laptop for a new starter and take them through their tech on day one.
• Work through Jira tickets like a broken monitor, a password reset, or a printer that won't connect.
• Set up access for someone starting next week, remove access for someone leaving, and update the asset register when their laptop comes back.
• Organise a laptop delivery and accounts for a new starter in the UK so everything works on their first day.
• Take in a delivery or set up a meeting room for a team session.