Lead DevOps Engineer (AWS)

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

HYBRID: Qualified candidates must live or relocate within a 180-mile radius of a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment.
HUB LOCATIONS: Bloomington, IL ; Richardson, TX ; Dunwoody, GA ; Tempe, AZ

SPONSORSHIP:  Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.

We are seeking a highly experienced Senior DevOps / Platform Engineer to help establish and lead engineering enablement capabilities for our Contact Center technology ecosystem.

This role will be a key member of a new Contact Center Central Platform Engineering capability focused on accelerating software delivery across multiple product teams through standardization, automation, reusable engineering capabilities and developer self-service.

The engineer will partner closely with product engineers, architecture, SRE and other technology teams to create developer platforms, golden paths, reusable CI/CD capabilities, Infrastructure as Code, workflow automation, observability patterns and engineering standards.

This is a highly hands-on engineering role with significant technical leadership responsibilities. The successful candidate will help shift teams from independently building and maintaining common engineering capabilities toward a build once, automate once, standardize once and enable every team model.

Key Responsibilities:

• Lead the design and implementation of Central Platform Engineering capabilities that accelerate software delivery across product teams
• Build developer platforms and golden paths providing reusable, self-service capabilities for React, Node.js, Java, Data/Analytics and GenAI workloads.
• Design and standardize CI/CD pipelines, automated testing, quality gates, security scanning, deployment and rollback capabilities.
• Develop reusable AWS Infrastructure as Code (IaC) modules and automate application/environment provisioning.
• Integrate and automate engineering workflows across GitHub, Jira, Slack, Confluence, AWS and CI/CD tooling.
• Partner with SRE and product teams to establish common observability, monitoring, SLO, resiliency and operational-readiness patterns.
• Enable AI/GenAI engineering through reusable delivery, evaluation, observability, security and guardrail patterns.
• Identify duplicated engineering work and convert common solutions into reusable platform capabilities and automation.
• Partner with embedded product-team engineers to drive standards, adoption, documentation and engineering best practices.
• Measure and continuously improve developer experience, delivery velocity, reliability and platform adoption.

Required Qualifications & Skills

• 5+ years of hands-on AWS experience supporting cloud infrastructure, DevOps, platform engineering, or software delivery automation.
• Strong experience with CI/CD pipelines, Infrastructure as Code (Terraform/CDK), and AWS cloud-native architectures.
• Experience with Git/GitHub, branching and pull-request workflows, reusable workflows, automated testing and release automation
• Experience supporting application delivery across Java, Node.js, React, and/or data workloads.
• Experience with observability, reliability, DevSecOps, IAM, secrets management, and automated security controls.
• Experience enabling AI/GenAI workloads, including delivery automation, evaluation, guardrails, observability, and operational monitoring.

Additional / Desired Skills

• Experience building or supporting Internal Developer Platforms (IDPs), platform engineering capabilities, golden paths or developer self-service solutions.
• Experience with containers and serverless technologies, including Docker, Kubernetes/EKS, ECS, and AWS Lambda.
• Experience integrating and automating engineering workflows across GitHub, Jira, Slack, Confluence, CI/CD, and AWS.
• Knowledge of SRE practices, including SLIs/SLOs, resiliency, incident management, root-cause analysis, and performance engineering.
• Experience with data/analytics platforms, data pipelines, APIs, enterprise integration patterns; contact-center or Amazon Connect integration experience is a plus.
• Experience implementing automated governance, compliance and policy-as-code capabilities.

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $100,000 - $142,000. Starting salary will be based on skills, background, and experience. High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!