Lead Site Reliability Engineer

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Location: Kraków (hybrid work - 3 days per week in the office)

Sabre is seeking a talented Lead Site Reliability Engineer to support the PNR SRE Team in Krakow. This team supports the operations of the "Reservations" suite of products at Sabre and is globally distributed across US, Poland and India. This role will focus on ensuring the stability and reliability of the services, automated delivery, increasing velocity of releases, and working with us on incorporating best practices, high quality and ensuring overall great customer experience for Sabre customers. The team member must practice SRE principles and should strive to reduce toil and treat reliability as a feature.

As part of this team, you will get to build innovative solutions (including AI) that improve observability, reliability and automation and help build exceptional products for the travel industry.

What you'll do:

- Provide application on-call support (8–12-hour shifts, one week at a time), responding to system alerts/pages, troubleshooting issues, and taking action when needed.

- Participate on incident bridges and lead investigation of severe issues affecting customer experience.

- Review, execute, validate and monitor changes to ensure stability and risk are addressed

- Build alerting and monitoring solutions for new or existing services in GCP, and other observability tools.

- Continuously improve reliability by engaging in SRE practices such as blameless postmortems, building SLIs for CUJs, reducing toil and increasing automation.  

- Support development partners with infrastructure deployments, ci-cd pipelines, and other non-functional requirements to be prod-ready

- Take ownership of services, addressing risks, and keeping up with other KTLO tasks including managing infrastructure currency, PCI audits, capacity monitoring, and cost optimization.

- Provides technical mentorship and cultural/competency-based guidance to teams.

What you'll bring:

Qualifications and Education Requirements:

- Google Cloud Platform knowledge

- Analysis, debugging and troubleshooting skills, persistence in problem solving

- Good collaboration within the team and with teams up and across the organization

- Understanding of CI/CD concepts

- Familiarity with Jenkins

- Understanding of container orchestration technologies (Docker, Kubernetes)

- Linux/UNIX knowledge, Terraform, shell scripting, networking

- Familiarity with monitoring and alerting tools: AppDynamics, Google Cloud ops, Data dog, Prometheus, Grafana, Elastic search 

- Experience with Change Management process

- Very good written and verbal English communication skills

- Willingness to learn 

- Self-disciplined and commitment oriented

NICE TO HAVE SKILLS:

- Understanding of databases (relational, Oracle, Couchbase, Datastore, Spanner)

- Java development experience

- Experience with Sabre Change Management process, Service Now, runbooks

- Google SRE knowledge

What we offer?

Work arrangements

• Hybrid working mode; 3 chosen days from the office in a week
• Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs

Paid time off

• Year-End-Break: enjoy additional fully paid days off during the last week of the year
• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
• Baby Bonus: benefit from one-time allowance on childbirth or adoption 
• Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

• Luxmed medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
• Employee Assistance Program: find help in free, confidential program with a certified counselor
• Mindfulness & meditation apps: take care of your mental and physical health
• Life insurance: sign up for free, high coverage life insurance program

Career development

• Professional development: access to e-learning platforms as well as join Sabre live learning sessions
• Certification and tuition reimbursement
• Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)

And more

• Car and bike parking 
• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well
• No dress code
• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
• Attractive Referral Bonus: earn $2500 USD for every hired referral

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

Sabre is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.