Manager - Cloudops

1. Roles and Responsibilities

   As a Lead CloudOps Engineer within our Tax capability, you will lead and manage a team of engineers responsible for cloud operations, cloud infrastructure and services, and code deployment for our Tax cloud applications and products. You will be accountable for both the team’s delivery and people management, including performance management, coaching, mentoring, career development, and fostering a high-performing, collaborative team culture.

   You will guide technical decision-making, set engineering best practices, and ensure the delivery of secure, scalable, and high-quality cloud infrastructure solutions. You will also play a key role in developing technical capabilities within the team, supporting junior engineers and future leaders through continuous learning and mentorship.

Responsibilities

In this role you will…

• Lead the design, implementation, and maintenance of cloud infrastructure across Development, QA, and Production environments.

• Champion the adoption of Infrastructure as Code principles and automate cloud operations using Terraform and other tools.

• Collaborate closely with Product Owners, Software Engineers, and QA Engineers to understand infrastructure requirements and provide seamless support.

• Implement and maintain tools to improve productivity, security, reliability, and performance across the cloud ecosystem.

• Mentor and support engineers, fostering a culture of continuous learning and technical excellence.

• Ensure cloud infrastructure aligns with organisational security, compliance, and operational standards.

• Provide incident management support and troubleshooting for cloud-based services.

• Contribute to documentation of environments, processes, and troubleshooting guides to support operational excellence.

• Drive innovation by evaluating and implementing new tools and technologies to optimise cloud operations.

• Monitor and manage cloud spending, ensuring cost-efficiency and aligning usage with budget constraints.

• Develop and maintain automation scripts for provisioning, scaling, and maintaining cloud environments using Terraform and other IaC tools.

• Implement and maintain DevOps tools for monitoring, logging, security, and deployment.

• Create and maintain comprehensive documentation for infrastructure, including troubleshooting steps and system architectures.

• Participate in incident management and troubleshooting, helping to resolve critical operational issues.

Qualifications

• Graduate/post-graduate qualification B.Tech./BCA/MBA/M-Tech/MCA

• Relevant experience for 12+ years

• Proven experience leading cloud infrastructure teams or projects in Azure, AWS or GCP Cloud Solutions.

• Expertise in Terraform Infrastructure as Code.

• Strong experience with Linux configuration and administration.

• Practical experience with CI/CD tools such as GitHub Actions, Azure DevOps, or Jenkins.

• Scripting experience using Python, Bash, or PowerShell.

• Experience working in an agile environment.

• A proactive approach to identifying requirements and self-learning.

• Strong mentoring and leadership skills, with the ability to guide and inspire team members.

• A focus on optimizing and controlling cloud infrastructure costs through efficient resource management and cost analysis.