Manager, Site Reliability Engineer

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job Summary

We are seeking an experienced and passionate Site Reliability Engineering (SRE) Manager to lead and mentor a team of SREs, ensuring the reliability, scalability, and performance of NCR VOYIX Corporation's critical systems and services. You will drive operational excellence, implement best practices, and foster a culture of continuous improvement within the SRE team.

Job Responsibilities
• Lead, mentor, and manage a team of Site Reliability Engineers, fostering their professional growth and development.
• Oversee the design, implementation, and maintenance of robust, scalable, and highly available infrastructure and applications.
• Develop and implement SRE best practices, including incident response, post-mortems, root cause analysis, and problem resolution.
• Define and monitor key performance indicators (KPIs) and service level objectives (SLOs) to ensure optimal system health and performance.
• Drive automation initiatives across the software development lifecycle, including continuous integration/continuous deployment (CI/CD) pipelines.
• Collaborate closely with development, product, and operations teams to ensure seamless service delivery and address reliability concerns.
• Manage on-call rotations and participate in incident management processes to minimize downtime and impact on customers.
• Evaluate and implement new technologies and tools to enhance SRE capabilities and improve operational efficiency.
• Ensure compliance with security standards and regulations across all systems and services.
• Communicate effectively with stakeholders regarding system status, incidents, and planned changes.

Job Qualifications
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• 5+ years of experience in Site Reliability Engineering, DevOps, or a similar role, with at least 2 years in a leadership or management position.
• Strong understanding of SRE principles, methodologies, and best practices.
• Proficiency in at least one scripting language (e.g., Python, Go, Ruby, Bash).
• Extensive experience with cloud platforms preferably with GCP and Azure, and containerization technologies (e.g., Docker, Kubernetes)

Extensive experience with CI/CD pipelines with GitActions, FAR, JFROG, Flux, Kubernetes, Terraform, and DevSecOps
• Solid understanding of monitoring and alerting tools (e.g., Prometheus, Splunk, AppDynamics, Grafana, ELK stack, Datadog).
• Experience with infrastructure-as-code tools (e.g., Terraform, Ansible, Chef, Puppet).

• Experience with Agentic AI, Copilot, Gemini, and writing agents
• Demonstrated ability to lead and motivate technical teams, fostering a collaborative and high-performance environment.
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong communication, interpersonal, and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Experience with incident management and post-mortem analysis.
• Ability to work effectively in a fast-paced, dynamic environment.

This job description outlines the primary duties and responsibilities of the role and is not intended to be exhaustive. The employee may be required to undertake additional duties and projects that are consistent with their skills, capabilities, and the overall purpose of the position

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”