Manager, Site Reliability Engineering

Location: Pune - Hybrid

Position Summary:

SRE Managers operate with significant autonomy and are accountable for the operational success of an entire service area, product platform, or collection of services. They balance people leadership, technical leadership, and operational ownership, regularly influencing priorities beyond their immediate team and partnering with engineering and product leaders to improve reliability, operational efficiency, and customer outcomes. 

They are trusted to make decisions that affect multiple teams and are expected to build systems, processes, and organizations that scale.  

Responsibilities:

The Manager, SRE leads one or more teams of Site Reliability Engineers and is accountable for reliability, availability, operational excellence, automation strategy, and engineering effectiveness within their assigned service area. Responsibilities span four primary domains: 

Reliability Leadership 

• Own availability, performance, scalability, and operational health of assigned services. 

• Drive adoption and enforcement of SRE practices including SLOs, SLIs, error budgets, incident management, and operational reviews. 

• Own reliability roadmaps and ensure investment is balanced between feature delivery, technical debt reduction, and operational sustainability. 

• Establish measurable operational targets and continuously improve system resilience. 

• Strategize and communicate with management of Support teams on releases, automation changes, SOPs, and ticket management. 

Engineering & People Leadership 

• Build a high-performing team through hiring, coaching, mentoring, and career development. 

• Set clear expectations and performance standards aligned to organizational objectives. 

• Develop future technical and people leaders within the team. 

• Ensure engineering excellence through design reviews, operational reviews, and technical governance. 

• Collaborate with management of Development, QA, Product, and Release teams to ensure SRE principles, defensive coding practices, and release readiness posture are shifted left into planning, design, development, and delivery processes. 

Operational Excellence 

• Lead response and recovery efforts for critical incidents. 

• Drive systemic problem resolution through blameless postmortems and automation. 

• Eliminate toil through software engineering and platform capabilities. 

• Ensure operational readiness for new products, services, and major releases. 

Strategic Execution & Organizational Leadership 

• Translate organizational strategy into actionable roadmaps and quarterly objectives. 

• Work across development, product management, cloud operations, security, and support teams to align priorities. 

• Guide architectural decisions that improve reliability, scalability, security, and cost efficiency. 

• Lead multiple concurrent initiatives spanning products, platforms, or service areas. 

• Establish operating mechanisms, standards, and best practices across teams. 

• Represent SRE during executive reviews, customer escalations, and strategic planning discussions. 

• Participate in budget planning, workforce planning, and organizational design discussions. 

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience. 
• Typically 8+ years of experience across software engineering, cloud infrastructure, platform engineering, systems administration, or reliability engineering. 
• Minimum 4 years of experience with: 
• Public cloud platforms (Azure, AWS, or GCP) 
• Infrastructure as Code (Terraform, Bicep, or Ansible) 
• Kubernetes and containerized workloads 
• Observability tooling and telemetry systems 
• CI/CD and software delivery practices 
• Minimum 3 years of experience leading engineers through formal people-leadership, technical leadership, or team management responsibilities. 
• Experience operating and supporting business-critical production services. 
• Experience leading major incidents, postmortems, and reliability improvement programs

What We Offer:

• Step into a collaborative work environment where ideas flourish, and teamwork propels us forward towards shared success.
• An attractive salary and benefits package.
• Bentley Impact Day: take a day off from work to volunteer with an organization of your choice.
• Celebrate milestone achievements and moments that matter through our colleague recognition award programs and our Bentley Achievers platform.
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
• Be part of a company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.

Who We Are:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.