Manager, Site Reliability Engineering

We work in hybrid mode 3+2, at least 3 days at the office (with mandatory Wednesdays and Thursdays) and 2 days at the home office.

The location of our office is Puszkarska 7J/Building E, 30-644 Kraków, Polska.

We employ only via an employment contract – FTE.

Role Overview

We are looking for a Site Reliability Engineering Manager to join our Site Reliability Engineering team at SolarWinds.

This role is for a hands-on frontline manager who brings strong technical depth, solid people leadership, and a clear focus on reliability, automation, and customer experience.

You will lead engineers who own cloud infrastructure, platform automation, infrastructure as code, operational readiness, and service reliability. You should be comfortable setting direction, managing execution, improving engineering practices, and staying close enough to the technical details to make sound decisions and remove blockers.

Responsibilities

• Lead, coach, and develop a team of site reliability engineers to deliver reliable and scalable platform operations.
• Own team roadmap planning and align infrastructure investments with engineering and business priorities.
• Partner with product, engineering, security, and support teams to improve platform reliability, scalability, and customer experience.
• Drive service availability, performance, monitoring, and operational readiness across production environments.
• Establish and refine operational processes, including incident response, root cause analysis, and continuous improvement.
• Support automation and infrastructure improvements that reduce manual effort and increase service reliability.
• Use metrics, service objectives, and operational insights to prioritize work and improve outcomes.
• Hire and retain strong engineering talent while building a culture of accountability, collaboration, and continuous learning.

Qualifications

• 7+ years of experience in Site Reliability Engineering, DevOps, cloud infrastructure, or a related field.
• 2+ years of people management or technical team leadership experience.
• Strong knowledge of cloud platforms (AWS or Azure), distributed systems, and production operations at scale.
• Experience building and scaling operational capabilities through automation, standardization, and sustainable SRE practices.
• Hands-on experience with observability practices, including monitoring, alerting, logging, and incident management.
• Solid understanding of containerized environments and modern deployment practices.
• Ability to lead through ambiguity, manage priorities, and collaborate effectively across engineering teams.
• Hands-on experience automating toil and operational work to improve reliability, efficiency, and engineering productivity.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

Leadership Expectations

• Lead with accountability, clarity, and a bias for action.
• Build a healthy team culture grounded in ownership, trust, and high standards.
• Translate business needs into execution plans.
• Balance short-term operational demands with longer-term platform improvements.
• Keep customer impact at the center of technical and operational decisions.

Our benefits:

• 10 study days per year
• 2 volunteering days per year
• 30-day holidays after 5-year tenure, Sabbatical Leave
• 4 weeks of paternity leave
• Up to 8700 PLN personal education budget per year
• 300 PLN corrective glasses reimbursement every two years
• Medical care with Luxmed – individual, partner, or family package fully paid by the company
• The company fully pays for group life insurance
• Pension scheme (employee capital plans) with 1.5% employer contribution
• Unlimited access to LinkedIn Learning
• English/Polish classes
• MyBenefit platform with a monthly subsidy of 103 PLN (with various vouchers and Multisport cards available)
• 500 PLN per year of race fee reimbursement
• Solarian Referral Program
• SolarWinds Appreciation Program
• Employee Assistance Program
• Free lunches at the office on Wednesdays