Observability Platform Engineer

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We’re transforming business travel technology. Amex GBT gives travellers access to their choice of flights, trains, hotels, and more from different suppliers within the travel policy set by their company. The richness of choice is exciting to users, and even more of an attractive technical challenge.

What You’ll Do 

• Design and deploy observability platforms using industry-leading tools such as ELK Stack, New Relic, Datadog, and Alert site 
• Develop and maintain monitoring strategies, dashboards, and alerting rules to ensure system reliability and performance 
• Collaborate with engineering teams to instrument applications and infrastructure for comprehensive observability 
• Fix complex system issues using observability data and provide actionable insights 
• Establish best practices for logging, metrics collection, and distributed tracing 
• Optimize observability infrastructure for cost-efficiency and performance 
• Conduct training and knowledge-sharing sessions with development and operations teams 
• Participate in on-call rotations and incident response activities 
• Continuously evaluate and recommend new observability tools and technologies 

What We’re Looking For 

• 5+ years of experience in platform engineering, DevOps, or systems engineering roles 
• Hands-on expertise with at least two of the following platforms: ELK Stack, New Relic, Datadog, or Alertsite 
• Strong understanding of monitoring, logging, metrics, and alerting concepts 
• Validated experience creating and maintaining monitoring dashboards and visualizations 
• Hands-on experience implementing synthetic monitoring and end-to-end transaction monitoring, Application Performance Monitoring (APM) concepts and implementation, Real User Monitoring (RUM) and digital/browser/mobile app observability 
• Knowledge of SLI/SLO definition and measurement methodologies 
• Familiarity with MTTA, MTTR, MTTD, and other incident metrics 
• Proficiency in scripting languages (Python, Bash, or similar) 
• Experience with cloud platforms (AWS, Azure, or GCP) 
• Knowledge of containerization and orchestration technologies (Docker, Kubernetes) 

Preferred Qualifications 

• Experience with multiple observability platforms 
• Familiarity with Infrastructure as Code (Terraform, CloudFormation) 
• Background in incident management and on-call operations 
• Certifications in relevant cloud or observability platforms 
• Experience with APM (Application Performance Monitoring) tools 
• Knowledge of security and compliance monitoring 

Technical Skills 

• Observability Platforms: ELK Stack, New Relic, Datadog, Alertsite, Amplitude Analytics, Splunk (or similar)
• Programming/Scripting: Python, Bash, Go, or similar languages 
• Cloud Platforms: AWS, Azure, GCP 
• Containerization: Docker, Kubernetes 
• Monitoring Tools: Prometheus, Grafana, CloudWatch, Azure Monitor 
• Databases: SQL, NoSQL monitoring and optimization 
• Networking: TCP/IP, DNS, HTTP/HTTPS protocols 

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!