Platform Engineer (ServiceNow)

Who we are

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job

Based in Brussels you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour.

We are looking for a driven Platform Engineer to oversee the technical operation, reliability, security and performance of our ServiceNow platform. You will:

• Keep critical services running: coordinate supporting infrastructure, network, identity and database teams to maintain platform health, availability and performance.
• Keep the platform secure and compliant: oversee upgrades, patching, vulnerability remediation and technical lifecycle activities.
• Lead technical delivery: coordinate System Administrators’ work and review contractor configurations, developments and integrations against quality, security and architecture standards.
• Build operational excellence: validate changes across environments, support ServiceNow and Boomi connectivity, and maintain clear technical documentation and runbooks.

For a full list of duties, please review the job description on the NCIA career site.

About you

The valuable knowledge and experience that you bring to this role are:

Education:
A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience.
Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCIA, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.

Experience:
Minimum 1–3 years of experience administering ServiceNow platforms, preferably in enterprise and on premise environments, with proven expertise in platform configuration, upgrades, integrations, and operational support.

Certification:
ServiceNow Certified System Administrator (CSA)

You also bring fluency in English, both written and spoken. Experience with portfolio, programme and project management processes, Linux environments, Boomi integrations or MySQL operational monitoring would be an asset.

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;

• 5 year contract with competitive tax-free salary and household and children’s allowances;

•  Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;

•  Excellent private health insurance scheme;

• Generous annual leave of 30 days plus official holidays;

• NATO Pension Scheme;

• Development programs such as professional training, wellbeing, and more

To learn more about NCIA and our work, please visit our website. 

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability. 

Additional details on the conditions of application can be found via the NCIA career site.