Principal Site Reliability Engineer

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

Job Summary

The Cortex team builds and delivers the industry’s most advanced SecOps platform, consisting of XDR, XSIAM, XSOAR, and XPANSE. As a member of the Cortex DevOps team,  your role involves operating and maintaining a large-scale GCP environment, including the design, implementation, and continuous enhancement of our comprehensive observability systems. To meet the opportunities that such a role provides, you will have a deep knowledge of modern observability and monitoring tools and practices, having managed high cardinality metrics, implemented tracing, and operationalized large scale logging solutions. As part of this role, you will  collaborate closely with our engineering teams to develop innovative solutions that provide clear and actionable insights into our systems’ performance and health.

As a Senior Staff SRE with the Cortex Observability team, you will:

• Cloud Expertise: Utilize your expertise in monitoring cloud platforms, particularly GCP, to optimize our infrastructure, leveraging cloud-native technologies.

• Monitoring Expertise: Improve monitoring processes, alerts, and metrics. Work with development teams to ensure that all of our services have the right monitoring and metrics in place so that we detect problems before our customers do.

• Incident Management: Leverage incident management processes to ensure efficient resolution of system issues and minimal impact on services.

• Automation: Automate complex monitoring and alerting tasks by building tools for cloud operations, such as automated remediation of known issues and auto-scaling.

• Continuously Improve: Stay up-to-date with cutting-edge technologies, evaluate their potential impact on our operations, and implement them when appropriate.

• On-Call: Provide follow-the-sun operational coverage in the production of our Observability infrastructure..

• Collaborate: Work with our Engineering team to influence the operability of the product and ensure the reliability and availability of our services.

Qualifications

• DevOps/SRE Expertise: 5+ years of experience as a DevOps/SRE engineer with a passion for technology and a strong motivation for high reliability at the service level.

• Observability Tools: High proficiency with Prometheus, Grafana, Open Telemetry and other monitoring tools. 

• Incident and Alerts Management: Clear understanding of incident and alerts management using tools like Pagerduty and Prometheus Alert Manager..

• Cloud Proficiency: High proficiency in either Google Cloud Platform or Amazon Web Services.

• Kubernetes and Docker: High proficiency with Kubernetes and Docker for container orchestration.

• Scripting and Automation: High proficiency in Python programming and Linux Shell commands. Experience with Ansible and Terraform for infrastructure as code.

• Communication Skills: Effective communication and interpersonal skills, with the ability to work and coordinate between multiple teams in different timezones..

• Troubleshooting: Ability to effectively troubleshoot and address emerging and complex problems.

• Independence: Ability to operate independently, make decisions, take action, and take responsibility.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.