Senior Cloud Operations Engineer

Job Summary

Keeping nCino’s AWS environment automated, secure, and available for the engineering teams and customers who depend on it. The Senior Cloud Operations Engineer handles implementation, administration, and monitoring for the systems that let teams release software quickly. Day to day, that means building automation for deploying, testing, and upgrading software across the infrastructure. Moderate to complex troubleshooting across cloud environments happens with limited supervision, alongside evaluating new tools and designing disaster recovery and backup procedures. Security controls, system audits, and documentation written with internal stakeholders keep the work repeatable and compliant.

Someone with several years of hands on AWS experience and comfort scripting in Python or Bash will feel at home here. Sound instincts for securing cloud systems matter just as much, and so does the ability to juggle several projects at once. 

Responsibilities

• Implement configuration and automation tools to simplify process of deploying, testing, packaging, and upgrading software across our infrastructure

• Troubleshoot moderate to complex issues in cloud environments, and work with limited supervision

• Evaluate new applications and tools to meet business requirements

• Ensure optimal performance and functionality for systems and technologies

• Verifies application results by conducting system audits of technologies implemented

• Assist in design, testing and implementing disaster recovery and back-up procedures and information security and control structures

• Implement monitoring tools and processes to ensure the highest levels of system availability

• Assist to ensure company information security and compliance requirements are met

• Perform system administrative tasks, design and implement technical solutions

• Create reports and dashboards

• Work with internal stakeholders to develop architecture, configuration,  and troubleshooting documentation

• Bring You’re A-Game – Be a strong independent worker, coachable to feedback, help out and collaborate with the team, be flexible and adaptable to changing product needs based on customer and market shifts.

Qualifications

Required:

• Bachelor’s degree in Computer Science, Management Information Systems or related field with a minimum 4 years’ experience in IT or Business Systems or combination of education, experience, & superior performance

• A minimum of 2 years of experience supporting customer facing production systems in either a datacenter or cloud environment,

• A minimum of 3 years demonstrable experience with AWS technologies with 2 or more of the following: EC2, RDS, Lambda, CloudFormation, Route 53, API Gateway, Control Tower, CodePipeline, CodeDeploy, Sagemaker, IAM Policies, ECR, S3, DynamoDB, Config, Systems Manager, Service Catalog, AWS Backup, Secrets Manager, GuardDuty, Macie, Certificate Manager, KMS, WAF, Security Hub, SNS, SQS, and Step Functions.

• Python or other scripting programming experience such as Bash.

• Application, configuration, and implementation understanding of IT systems

• Understanding of information security and how to apply knowledge to cloud systems and applications

• Ability to communicate effectively with team members and business stakeholders

• Ability to multi-task and manage simultaneous projects, and function in a highly productive environment

• Passionate, pro-active, optimistic, and has internal inspiration to get things done

Desired:

• Experience utilizing multiple AWS technologies to design and build well architected solutions.

• One or more AWS certifications

• Advanced experience with designing and implemented security controls such as monitoring, encryption, alerting, OS hardening, least privilege access, IAM policies, firewall/security group configurations, using 3rd party security testing tools.

• Familiarity with distributed version control (GitHub) and continuous integration.

• Ability to troubleshoot network and firewall issues between cloud and physical environments

• Experience with establishing and integrating development, test and production environments

• Current or actively pursuing related professional certifications such as AWS, CISSP, or other security certifications.