Senior Cloud Platform Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are looking for a Cloud Platform Engineer who can seamlessly manage operations and infrastructure provisioning within a complex, growing multi-cloud environment. Your primary responsibility will be building, scaling, and troubleshooting cloud infrastructure using modern GitOps practices. You will serve as a core operator for our platform, fulfilling infrastructure requests while actively writing automation to eliminate manual toil and enhance developer velocity. Furthermore, you will help lay the operational groundwork for emerging technologies, including hosting and integrating AI inferencing workloads. We need a hands-on builder with strong programming fundamentals and a deep understanding of cloud operations.

This position is an individual contributor role reporting to the Director, Developer Platform Engineering.

Responsibility

• Provision, modify, and manage cloud infrastructure across our multi-cloud environment (heavily focused on AWS) using Terraform

• Build and maintain CI/CD pipelines and GitOps workflows using GitHub Actions (or equivalent tooling)

• Manage and operate core platform technologies including EKS (Kubernetes), Argo CD

• Write automation scripts and CLI tooling using Python or Go to eliminate manual operational toil and streamline developer access

• Support the deployment and configuration of infrastructure required for AI inferencing and internal AI tooling

• Troubleshoot complex platform issues ranging from Kubernetes networking to cloud IAM permissions and pipeline bottlenecks

• Own the design, development, and operation of a Backstage-based Developer Portal that enables citizen builders to build, deploy, and manage applications with minimal platform expertise

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• A Computer Science degree or equivalent practical experience

• 8+ years of hands-on experience in Cloud Engineering or Platform Engineering roles

• Deep expertise in AWS core services, networking, and IAM architectures

• Advanced proficiency in Terraform (module creation, state management) and GitOps principles

• Strong hands-on experience configuring and maintaining GitHub Actions (or similar CI/CD platforms)

• Production experience operating Kubernetes (EKS) and deployment tools like Argo CD

• Experience with secrets management (e.g., HashiCorp Vault), modern observability stacks (Datadog, Prometheus, Grafana) and Artifact management (JFrog)

Preferred

• Experience operating within a multi-cloud ecosystem (AWS, Azure, GCP, etc.)

• Solid programming capability in Python or Go for infrastructure automation and tooling

• Strong expertise in building modern web applications and deploying, scaling, and managing them in cloud environments

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

 #LI-Hybrid