Senior Site Reliability Engineer

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 35+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

We’re now looking for a Senior SRE, an "engineer's engineer". Someone who loves tech for its own sake, is self-motivated to learn and acquire new skills, is confident working both individually as well as part of a larger collaborative group. Someone with strong opinions, but loosely held and willing to re-evaluate in the face of new information! 🚀

Your key responsibilities include:

• Design, implement, and manage cloud infrastructure using Terraform and Infrastructure-as-Code best practices.

• Operate and optimize Kubernetes clusters and associated tooling to support highly available, scalable services.

• Help shape and evolve our observability maturity (metrics, tracing, logging) to improve system insight and reliability, including monitoring and alerting

• Automate operational tasks and build scalable tooling in Python to reduce toil and accelerate development.

• Drive CI/CD pipeline improvements and adoption, ensuring fast, reliable, and secure software delivery.

• Lead the design and implementation of our Internal Developer Platform (IDP) to empower product and engineering teams with self-service capabilities.

• Define and enforce SLOs, SLIs, and error budgets in collaboration with engineering teams.

• Participate in and improve the incident response process, including on-call rotations and postmortems.
  

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

• Ideally 5+ years of experience in Site Reliability, Platform Engineering, or DevOps roles.

• Expert in Infrastructure-as-Code, especially with Terraform.

• Solid hands-on experience with Kubernetes, including Helm, Kustomize, operators, and cluster-level debugging.

• Strong understanding of observability principles and tools (e.g., Prometheus, Grafana, OpenTelemetry, Datadog).

• Proficient in Python for scripting, automation, and tooling. Experience with Django for database migrations is also highly valued

• Practical experience with CI/CD systems (e.g., GitHub Actions, GitLab CI, Octopus Deploy, ArgoCD, or similar).

• Experience building or supporting Internal Developer Platforms or developer self-service tools.

• Familiarity with cloud platforms (AWS, GCP, or Azure); AWS preferred.

• Comfortable in a highly collaborative, remote-first environment.

Nice to Have

• Experience with service meshes (e.g., Istio, Linkerd).

• Knowledge of security best practices in cloud-native environments.

• Previous contributions to open-source infrastructure projects.

• Database troubleshooting and administration skills

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎

In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare

• Competitive compensation and benefits

• Learning and professional growth opportunities

• The tools you need, and enjoy using

• Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person. 

Recruitment Fraud Alert

Nordhealth only communicates with candidates through our Applicant Tracking System (Teamtailor: @ finnishnetsolutions.teamtailor-mail.com) or via official @nordhealth.com emails (e.g. name.surname@nordhealth.com or careers@nordhealth.com). We post roles only on our Careers page, LinkedIn, and trusted job boards. Contact from any other source should be considered suspicious. If you are contacted by someone claiming to represent Nordhealth and you are unsure of their legitimacy, please contact us directly at careers@nordhealth.com. Your safety and trust are very important to us!