About the role

You are a Senior Site Reliability Engineer based our Alpharetta, GA office. You lead Cloud Operations for Business Central Online customers in the Americas, executing escalations in-region and environment work that previously required EMEA coordination.

Key Responsibilities

• Lead production escalations end-to-end for Americas Business Central Online customers
• Diagnose BC Online production issues: performance, locking, job queues, integrations
• Execute environment work: provisioning, configuration, copies, refreshes, extension updates
• Drive Microsoft support and ISV vendor escalations to resolution
• Serve as senior technical reviewer on complex or high-risk changes

About you

You are autonomous and own problems rather than routing them. You write things down and verify against source systems before communicating to customers. You escalate with clear recommendations and decision dates attached, comfortable operating as a senior individual contributor with influence rather than authority.

Qualifications

• 7+ years in ERP hosting, managed services or cloud operations under SLA
• Deep Dynamics 365 Business Central Online knowledge: administration, extensions, ISVs, integrations
• Proven track record leading major incidents with enterprise customers; hands-on production change execution
• Application Insights, KQL, SQL Server and Entra ID/GDAP/CSP partner administration experience
• Excellent written English; comfortable as senior IC in distributed teams with limited overlap

To be ahead of the pack, you might have:

• Experience with Food & Beverage or process-manufacturing ERP environments
• Familiarity with F&B BC ISV landscape: EDI, WMS, logistics, localisation
• Experience driving Microsoft partner support cases to outcome
• Knowledge of PowerShell, Azure DevOps, Salesforce and SOC 2 compliance

What's in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean's purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean's compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

"At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." – TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.