Site Reliability Engineer

Designation: Site Reliability Engineer (aka Service Engineer)
Reports To: Manager/ Director - Customer Care 
Location: On-site - Louisville, KY / Indianapolis, IN / Chicago, IL / Columbus, OH areas

Company Description
Addverb is a global robotics automation company, focused on providing cutting-edge solutions to improve efficiency and accuracy in intralogistics operations. With our in-house manufactured hardware and robust software, warehouse, and supply chain solutions. Operating across four verticals in the intralogistics sector, Addverb offers a wide range of products and services to meet diverse needs.

Role Description
This is a full-time on-site role as a Site Reliability Engineer at Addverb. The role involves troubleshooting, field service, communication, technical support, and maintenance & repair tasks related to robotics, AS/RS, picking, and software systems in intralogistics operations.

·       Associate or bachelor’s degree in engineering, mechanical engineering, or related field - preferred

·       Minimum criteria: 3-5 yrs of experience in installation and commissioning of automation projects.  

·       Experience in Automated Material Handling Systems (Conveyors, ASRS, Lifts, Robots, Barcode Scanners, Barcode Print & Apply, etc.) 

·       Experience with Robotics and Automation Systems 

·       Troubleshooting, Technical Support, and Maintenance & Repairs skills

·       Excellent interpersonal and teamwork skills

·       Exposure to Kepware and other OPC server - preferred

·       Familiar with CAD to read drawings (EPLAN, AutoCAD) and understand

·       Exceptional interpersonal skills (customer service skills) and communication skills

·       Strong Professional verbal and written communication skills in English

·       Strong problem-solving and analytical skills

·       Attention to detail, reporting and writing skills

·       Time Management, Responsiveness, and Accessibility

·       Working on-site at project / customer sites

·       Authorized to work in the USA without any Visa Sponsorship Requirements

·       Willingness to travel 65%-75%, could be a bit more during high project seasons

·       OR be based in or near Louisville, KY / Indianapolis, IN / Columbus, OH / Chicago, IL (or open to relocation these areas)

·       Ability and willingness to lift / lower / and carry objects up to 15kg., work from heights, climb ladders, and work in confined spaces

·       A valid driver’s license with a decent driving record with a car is preferred

•            Provide scheduled preventive maintenance services to contract customers in assigned areas

•            Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned areas as required

•            Assist with start-up services on new Addverb products as required, working closely with the assigned Installation Specialists.

•            Report product quality issues to assigned Installation teams at the time of handover and file quality reports as directed/required

•            Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required

•            Conduct periodic customer care visits to monitor product performance and customer satisfaction.

•            Maintain accountability/inventory of assigned spare parts (spare kit) and customers’ consignment inventories.

•            Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems

•            Advise Customer Care Manager of any problems or opportunities that arise within their area of responsibility

•            Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner

•            Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base

 EEO

Addverb US provides equal employment opportunities to all employees and applicants for employment. stow prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

 This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.