Site Reliability Engineer

ABOUT SINCH 

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION 

We’re seeking a Site Reliability Engineer to join our Site Reliability Engineering team. This fully remote role is based in France.

Be a part of the team that builds and operates the infrastructure at the heart of every Sinch Mailjet service. You’ll be instrumental for the day-to-day management of our global infrastructure. This includes monitoring and tracking key performance indicators (KPIs), collaborating with engineers to ensure our products and services are appropriately resourced, automating processes, and planning for future growth and scalability. 

As our Site Reliability Engineer, you will:

• Partner with product engineering teams to identify systems requirements.
• Build and support our cloud-based microservices infrastructure.
• Automate routine processes and remediation tasks.
• Develop, monitor and track Service Level Objectives (SLOs) for the systems under management.
• Proactively troubleshoot, resolve, and plan for issues that typically come from support staff, other engineering teams, and our automated monitoring system.
• Ensure our datastores are healthy and operate at optimal performance levels.
• Contribute to the growth and culture of our engineering team.

REQUIREMENTS

• Background in infrastructure, operations, or software engineering.
• Experience with cloud providers such as GCP.
• Proficiency in configuration management tools such as Terraform and Ansible.
• Hands-on proficiency with modern monitoring tools like Prometheus and Grafana.
• Experience with distributed data stores such as PostgreSQL, Cassandra and ElasticSearch.
• Knowledge about distributed event store and stream-processing platform (Apache Kafka)
• Experience with Scripting (Python and Bash) is beneficial.
• Strong technical skills across various infrastructure technologies.
• Experience operating and maintaining production systems in a Linux and public cloud environment.
• Demonstrated ability to mentor and guide team members.
• Proven ability to break down complex tasks into manageable ones.
• Strong communication skills and a history of building solid relationships with peers and leadership.
• Fluency in English.

Our corporate language is English, please submit your application in English.

Must currently reside in and be eligible for employment in France. 
Relocation and visa sponsorship are not available for this role.

OUR HIRING PROCESS 

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. 

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Salary:

The annual salary for this position is between EURO 65 000 to EURO 80 000. Factors which may affect pay within this range may include skills, education, experience, and other qualifications.