Site Reliability Engineer II

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

• Strategize & lead testing of TD Bank's production like infrastructure with a focus on automation & scale
• Promote and apply best practices for performance testing of scalable and reliable services across engineering
• Be a subject matter expert and partner with our engineering team on areas of performance and scale
• Ensure timely notification and escalation of possible issues/problems, options and recommendations
• Participate in root cause analysis for performance related incidences and determining how we can prevent them in the future, Identify performance bottlenecks and create repeatable processes
• Deep Dive Analysis and provide insights using Dynatrace, Splunk, Datadog etc. to diagnose, improve, and resolve performance issues.
• Collaborate with development and operations teams to analyze performance test results, diagnose performance issues, and recommend solutions for optimization.
• Collaborate with the Architect for defining the Workload model, monitor production workloads and performance, and update/refine the workload model.
• Understand Non-Functional Requirements and the underlying application Architecture and technology stack, to ensure overall Performance coverage across various systems.
• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
• Provide technical leadership to improve the design and operation of systems in alignment to performance/reliability engineering best practices and overall Technology and Bank strategies, applying the practices of computer science and software engineering to the design and development of large, complex systems
• Develop deep relationships with Product Owners, Tech Leads and Ops to build transparency and help foster end to end accountability of products and services

SHAREHOLDER

• Be a performance test advocate and advisor for the performance tools and frameworks that serve as a model for others with regard to quality, scalability, operability, maintainability, etc
• Participate in defining the technical vision and architecture with performance in mind
• Communicate and collaborate across levels, functions, and organizational boundaries
• Monitor the performance of the environment by using meaningful metrics
• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization
• Adhere to existing processes/standards, business technology architecture, risk, and production capacity guidelines; plan, monitor and escalate issues as required
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
• Make effective use of the cost management processes in place in own unit
• Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Proactively identify emerging technologies and approaches for building more robust applications
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution

EMPLOYEE / TEAM

• Drive initiatives to evolve our current performance framework/tools/processes and keep it in line with best practices and scalability needs.
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest
• Mentor/support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools, and techniques
• Participate in personal performance management and development activities, including cross-training within own team
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH:

• Utilize JMeter to conduct performance test Executions on various applications, identifying and addressing performance bottlenecks and issues.
• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
• Research industry standards, best practices and new innovations in technology and makes recommendations
• Advanced knowledge of leading-edge theories, engineering practices, extensive coding, and scripting.
• Advanced knowledge of the business, the broader organization, technical environment, processes, procedures, tools and other relevant technology areas (e.g. Architecture, Infrastructure, Security etc.) from a design / support / solutions perspective
• Ability to identify issues and gaps, and keep on top of emerging industry trends in the SRE discipline
• Acts as an SRE SME resource for colleagues with less experience
• Performs complex to difficult technical task independently.
• Primarily works at the Platform product / Pod level
• Typically reports to the Practice Lead, Site Reliability Engineer

EXPERIENCE AND / OR EDUCATION

• Track record of leading successful large scale Infrastructure projects
• 6+ years of leading performance test engineering
• 5+ years of Performance Testing/Monitoring of Web Applications
• Proficiency in various scripting techniques, develop custom codes for enhancing and customizing performance testing scripts and scenarios using Jmeter where applicable.
• Candidates MUST be able to code with a programming language using standard software development practices like unit testing and iterative development
• Possess good knowledge in network and edge technologies
• Demonstrate excellent Linux fundamentals and solid understanding of diagnosing system utilization
• Experience working with Agile methodologies
• Possess excellent documentation and communication skills, with the ability to influence others
• Familiarity with CI/CD pipeline for performance testing
• Experience with Performance test framework development and automation
• Experience working with large scale distributed systems & large data volumes
• Experience with some of the following technologies and services:
• Cloud based Infrastructure as a Service (especially Azure)
• Container based service schedulers (e.g., Docker, ECS, Kubernetes, etc.)
• MySQL, Java, Python
• Perf tools like Jmeter, Loadrunner etc
• Log management tools (Splunk)
• Monitoring systems (Prometheus, Dynatrace, Datadog, )
• Strong analytical and problem-solving skills, with the ability to diagnose performance issues and propose effective solutions.
• Ability to take up additional responsibilities and mandates like Chaos Engineering, Observability, etc., towards the transitioning to a SRE role.
• Able to define data strategy and collaborate with the Test Data Management team to generate on-demand data.
• Expertise in adopting In house client side performance testing tools like UX Engine to measure End user experience, wherever applicable.
• Experience in developing Virtual Services using Mountebank for all Performance testing requirements.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and technology/business stakeholders.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet