There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within the Enterprise Technology, Infrastructure Platforms team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities

Owns end-to-end reliability for the ServiceNow platform, including incident response, SLO/observability, automation, and platform performance engineering
Troubleshoots incidents/problems; leads blameless post‑mortems and drives non‑recurrence actions
Defines/defends SLIs/SLOs and error budgets; improves telemetry, monitoring, alerting, and performance testing review
Monitors platform and product performance metrics; partners with engineering on remediation
Identifies and delivers stability/resiliency/performance improvements; supports platform/vendor upgrades
Automates repetitive operational work to reduce toil
Performs design reviews for platform/tenant implementations; partners with architecture on platform standards
Holistically analyzes ServiceNow instances to identify/remediate resource contention across all layers of the stack; explores platform Java and JavaScript to understand ServiceNow application behavior
Improves throughput via JVM memory allocation and garbage collection tuning; optimizes relational database performance via query refactoring and/or database tuning
Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.

Required qualifications, capabilities, and skills

Formal training or certification on site reliability engineering concepts and 3+ years applied experience
Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
Strong enterprise platform support experience and practical SRE/observability fundamentals relevant to ServiceNow
10+ years in technical support, software development, performance load testing, or professional services
Expert-level understanding of web application stack components
Scripting: one or more of JavaScript, Python, Perl, Unix shell, Windows PowerShell
Experience working with/debugging object-oriented code like Java
Strong RDBMS experience (Oracle/MySQL/SQL Server/PostgreSQL) and performance tuning; JVM performance tuning (memory/GC) and troubleshooting in complex systems
Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity
Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements

Preferred qualifications, capabilities, and skills

ServiceNow CSA (or higher)
Prior ServiceNow architecture exposure (training can be provided)
Cloud/SaaS experience
Memory management and dump analysis (Java heap dump analysis preferred)
ITSM/ITIL/CMDB fundamentals
Linux/Unix or Windows Server administration
Browser/network troubleshooting tools (e.g., Firebug, Chrome DevTools, Fiddler)

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Site Reliability Engineer III - Performance Engineer- Service now

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