Site Reliability Engineer (Remote)

This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil

This position is remote and can be performed from locations within the United States. This role requires reliable internet connection and the ability to work independently in a remote environment.

Meet the Team  

The Site Reliability Engineering team keeps production services available, scalable, and secure for customers worldwide. We own the monitoring, alerting, and incident processes that help us meet internal Service Level Objectives (SLOs) and customer-facing Service Level Agreements (SLAs). Our work underpins every product release, from automated rollbacks to zero-downtime deployments, so customers can rely on the platform. We are a collaborative group of engineers who share an on-call rotation, learn from every incident through blameless post-mortems, and support one another across regions. If you enjoy turning operational challenges into automation and making systems measurably more resilient, you will fit right in. 

Your Impact  

Improve the reliability, scalability, and performance of production services by writing code that automates releases, rollbacks, and recovery. Serve as an on-call SRE, troubleshooting and debugging complex issues across infrastructure and platform services, then document root causes in post-mortems to prevent repeat incidents. Test high availability and disaster recovery measures, and recommend changes that remove single points of failure. Design and build new tools, frameworks, and automation toolsets to reduce operational toil and speed up the detection of potential issues. Success looks like services that consistently meet their SLOs and SLAs, fewer repeat incidents, and colleagues who benefit from the practices you share. 

Minimum Qualifications 

• Bachelor's degree and 5 years of related experience, or Master's degree and 3+ years of related experience. 

• Practical experience with major cloud platforms (AWS, GCP, or Azure) and core services (e.g., EC2, S3, Lambda, Route53) 

• Applied experience with Infrastructure as Code (IaC) and configuration management, specifically Terraform and Puppet 

• Applied experience with CI/CD pipelines and version control (Git) 

• Prior experience writing code in Python or another scripting language to automate infrastructure and execute maintenance windows 

• Applied experience participating in an on-call rotation, including incident response, troubleshooting, and writing root cause analyses 

• Prior experience monitoring and alerting on production services against SLOs and SLAs 

Preferred Qualifications 

• Experience with containerization and orchestration tools, specifically Docker and Kubernetes 

• Experience with production monitoring and observability tools such as SignalFx and Nagios 

• Familiarity with utilizing AI as part of an automation strategy to reduce repetitive tasks 

• Experience designing and implementing tools, frameworks, or automation toolsets that reduce operational toil 

• Experience supporting automated rollbacks and zero-downtime release practices 

• Experience troubleshooting security controls and contributing to changes that address security issues 

• Experience mentoring or acting as a resource for colleagues with less experience 

• Ability to build productive working relationships with peer stakeholders across product and engineering teams.  

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.