Site Reliability Engineer (SRE), Data Products

We are looking for a passionate Site Reliability Engineer (SRE) to join our team! You will be a trusted partner responsible for reliable deployment and daily operation of cloud infrastructure and data-platform connectivity across a growing set of autism and IDD care software solutions.  

As a key member of the Engineering team, you will take ownership of supporting several AWS accounts and their Linux-based workloads and managed services, including Amazon S3, AWS Glue, Amazon Kinesis, AWS PrivateLink, and security groups. You will also support Snowflake account connectivity and deployment processes, working closely with developers, data engineers, security, and other technical and non-technical partners to keep environments secure, available, and ready for change.   

If you have a passion for cloud infrastructure, reliability, automation, and technology in general, enjoy and thrive in an agile, fast-moving, ever-changing startup environment, welcome operational and technical challenges of all shapes and sizes, have excellent interpersonal skills and a sense of humor, and enjoy rolling up your sleeves and jumping in, then read on!  

Key Accountabilities:  

• Support deployment, configuration, and daily operations across several AWS accounts and the Linux servers and workloads running in those environments. 

• Administer, monitor, and troubleshoot Amazon S3 buckets, AWS Glue jobs, Amazon Kinesis streams, AWS PrivateLink connectivity, security groups, and related AWS networking and access dependencies. 

• Investigate and resolve infrastructure incidents, deployment failures, service interruptions, and connectivity issues, with a focus on restoring service quickly and preventing recurrence. 

• Maintain and improve repeatable deployment and operational processes for AWS infrastructure and workloads through automation, version-controlled configuration, and clear runbooks. 

• Support secure connectivity to Snowflake accounts, including troubleshooting network paths, private connectivity, endpoint configuration, and environment-specific access issues. 

• Support and improve Snowflake deployment processes across environments so that configuration and platform changes are consistent, reviewable, and reliable. 

• Collaborate closely with application engineering, data engineering, security, and other teams; contribute to daily stand-up meetings and document operational procedures, known issues, and recovery steps. 

Desired Skills and Experience:  

• 3-5 years of experience in Site Reliability Engineering, DevOps, Cloud Engineering, or production infrastructure operations, with hands-on responsibility for AWS environments. 

• Strong Linux administration and troubleshooting skills, including system services, networking, permissions, logs, and command-line diagnostics. 

• Hands-on working knowledge of AWS services used by the role, including Amazon S3, AWS Glue, Amazon Kinesis, AWS PrivateLink, security groups, and multi-account operational practices. 

• Good understanding of cloud networking fundamentals, including DNS, TCP/IP, routing, private endpoints, security groups, TLS, and troubleshooting application-to-service connectivity. 

• Experience supporting Snowflake connectivity and deployment processes, including diagnosing access and network issues and coordinating changes across multiple environments. 

• Experience with scripting and operational automation using tools such as Bash or Python; familiarity with CI/CD and Infrastructure as Code practices is highly desirable. 

• Experience with monitoring, logging, alerting, incident troubleshooting, and creating practical operational documentation and runbooks. 

• Well-organized and self-motivated, with strong multi-tasking skills and a positive, professional approach to working across technical and non-technical teams.