Site Reliability Engineering Manager, eBusiness Services

Imagine what we could do together. At Apple, new ideas have a way of becoming excellent products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Sales and Operations Engineering is part of IS&T and drives the technology behind Apple's global operations, sales, and supply chain. The team connects the systems that move products from factory to customer — bridging sales platforms with the operational infrastructure that keeps Apple running at scale and ensuring Apple's technology and business priorities move in lockstep. Apple's eBusiness Services team manages critical integrations with Apple's supply chain partners, including manufacturers, logistics providers, banks, resellers, and business customers. This is a crucial role in supporting the entire Apple supply chain, from manufacturing to product delivery. We adopt an “AI First Mindset” to develop automation and integration solutions. Join Apple eBusiness Services Team as a Site Reliability Engineering (SRE) Manager to help support and scale our Next-gen platforms. We are seeking a technically hands-on Manager with a genuine passion for programming and automation, and for developing and implementing strategic plans aligned with organizational goals.

Description

As a Site Reliability Engineering Manager, you will lead a team responsible for providing the platform for Apple eBusiness systems to maintain high uptime, scale seamlessly, and support the addition of new applications and services. The successful candidate will be highly self-motivated, with a passion for excellence, quality, and attention to detail. The SRE Manager will support operations, collaborate with developers and cross-functional managers to aid in design and implementation, and improve stability, security, and scalability. The success of this role depends on a strong understanding of SRE principles and practices, combined with a track record of resolving issues in a live production environment and implementing strategies to minimize them while providing clear vision and direction to the team.

Minimum Qualifications

At least 8 years of prior demonstrated experience in a Site Reliability Engineering, DevOps, or an Infrastructure-focused role. Proficiency in one or more programming languages (eg. Java, Python) and SRE technologies relevant to automation, monitoring, and incident response. Building and operating container orchestrating systems like Kubernetes or EKS. 5+ years of experience leading and managing high-performance SRE teams. Proven track record in managing complex SRE projects and enterprise services at a large scale. Bachelor’s Degree in Computer Science or a relevant STEM discipline.

Preferred Qualifications

Excellent communication and interpersonal skills; ability to effectively communicate with cross-functional teams, stakeholders, and leadership teams. Strong programming experience in Java, building web, middleware, or backend applications. Deep understanding of Oracle and similar relational databases, as well as NoSQL databases such as MongoDB. Firsthand experience in performance tuning of applications and databases. Knowledge of HTTP/S, TCP, DNS, and web application load balancing. Deep understanding of security concepts and protocols - authentication, authorization, signing, encryption, SSL/TLS, SSH/SFTP, PKI, X509 certificates and PGP. Master's or advanced degree in a technical discipline. Automation advocate - Passion for automation and reluctance for manual implementation Strong philosophy of continuous improvement Desire to build, grow, and mentor a team A strong sense of ownership. At the same time, you're a great teammate who communicates clearly and transparently Self-motivated, inquisitive, and always looking to learn more. Experience managing, scaling, and troubleshooting Java applications