Sr. Site Reliability Engineer

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.

About the Role

We're hiring a Senior Site Reliability Engineer to strengthen the reliability, scalability, and performance of our high-traffic, multi-tenant SaaS platform, including the e-commerce systems behind our recognition and awards programs.

You'll join a small SRE team that supports a large portfolio of applications. We're not patching the old way of working; we're replacing it with an engineered approach grounded in SRE principles: clear service ownership, SLOs, automation, and repeatable processes. The work starts hands-on, with support requests, ticket handling, and operational cleanup, and every piece of it is an opportunity to understand a problem well enough to engineer it out. You'll help define the standards, tooling, and practices the team runs on going forward.

This is a hybrid role based in Salt Lake City, Utah, with three days onsite and two days remote each week.

Key Responsibilities

• Reliability & Performance: Design, implement, and maintain monitoring, alerting, and tracing for cloud-native applications. Define and track SLOs and error budgets, and drive improvements in uptime, latency, and overall system performance.
• Observability: Manage our observability tooling, which currently includes OpenTelemetry, Datadog, and Coralogix. Work with engineering teams to define the metrics, logs, and traces needed for new and existing services.
• Support & Operations: Handle operational requests and support tickets from engineering teams. Identify recurring work and automate it away.
• Incident Management: Serve as incident commander for major incidents. Lead root cause analysis and blameless postmortems, and drive action items through to completion. Improve how incidents are detected, escalated, and resolved.
• Cloud & Infrastructure: Manage and optimize Kubernetes clusters and AWS resources. Automate infrastructure provisioning and scaling with Infrastructure-as-Code.
• Collaboration: Partner with software engineering teams on reliability and monitoring requirements, and help them adopt practices that improve resilience and performance.
• On-Call: Participate in a regular on-call rotation, with follow-the-sun coverage shared with our team in India. Respond to alerts, troubleshoot issues, and restore service during outages. Reduce alert noise and make on-call more effective over time.

Required Qualifications

• 5+ years in Site Reliability Engineering, DevOps, or a related role
• Proficiency in at least one modern programming language, such as Python, Go, or Java
• Experience with Infrastructure-as-Code tools such as Terraform or CloudFormation
• Strong working knowledge of AWS and Kubernetes
• Hands-on observability experience with OpenTelemetry, Datadog, or similar platforms, including metrics, logging, tracing, and alerting strategies for distributed systems
• A track record of managing production incidents and reducing MTTR

Preferred Qualifications

• Experience with CI/CD pipelines and automation frameworks
• Experience with e-commerce or high-traffic, multi-tenant SaaS systems

Why Join Us?

• Help shape SRE practices on a team where your work will be visible and your input will matter
• Work on a high-traffic platform used by millions of people at thousands of companies
• Hybrid schedule with three days onsite and two remote
• Competitive compensation, benefits, and opportunities for growth