Sr. Site Reliability Engineer | Cork
Open Text Ireland Limited
- Location
- Onsite (Cork, Munster)
- Employment
- Full-time
- Level
- Senior Level
About the role
OpenText is a global leader in information management seeking a Sr. Site Reliability Engineer to ensure the reliability and performance of its SaaS solutions. The role involves troubleshooting complex production issues, driving operational excellence, and collaborating with global teams to support customers worldwide.
Skills
Full job details
OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your impact
As a Site Reliability Engineer, you will play a critical role in ensuring the reliability, availability, performance, and operational excellence of OpenText's Application Quality Management (ALM/AQM) and Enterprise Performance Engineering (LRE) SaaS solutions. Working within a global team, you will support production customer environments, troubleshoot complex technical issues, drive service improvements, and help deliver a world-class SaaS experience.
This is a highly collaborative role that combines elements of Site Reliability Engineering, Operations, DevOps, and Product Support. You will work closely with Engineering, Product Management, Database Administrators, Network Engineers, Customer Support teams, and customers to resolve incidents, improve reliability, and drive operational best practices. Your contributions will directly support customers across EMEA and globally through a follow-the-sun support model.
What the role offers
- Support business-critical SaaS environments for OpenText's ALM/AQM and LRE product portfolio.
- Troubleshoot complex application, infrastructure, database, and platform issues while driving root cause analysis and service improvements.
- Collaborate with globally distributed teams across Europe, North America, and Latin America within a follow-the-sun operations model.
- Design, implement, and enhance monitoring, observability, automation, and reliability solutions.
- Lead operational excellence initiatives focused on improving scalability, efficiency, resilience, and customer experience.
- Mentor team members, promote best practices, and contribute to continuous improvement across engineering and operations teams.
What you need to succeed
- 5+ years of experience in Site Reliability Engineering, Production Operations, DevOps, Cloud Operations, or a similar technical support environment.
- Strong hands-on experience supporting enterprise applications and SaaS platforms in AWS cloud environments.
- Expert-level Linux administration skills and experience troubleshooting complex production issues.
- Experience with Kubernetes and Docker in cloud-native or containerized environments.
- Strong troubleshooting and root cause analysis skills across applications, infrastructure, networking, and databases.
- Experience working in customer-facing production environments with on-call responsibilities and a focus on operational excellence.
One last thing
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.