Principal Site Reliability Engineer - Oracle Health

Key Responsibilities

Troubleshooting and Resolution:

-       Provides operational support for technology, incidents and issues arising within Oracle Healthcare services and Infrastructure.

-       Drives and actively participates in on-call shifts to address issues.

-       Executes the resolution of technical issues spanning multiple services, applying advanced investigation and debugging techniques to achieve SLAs for incident response, mitigation, and resolution

-       Documents incidents according to reporting methods and performs root cause analyses, capturing essential information for analysis and future reference.

-       Performs post-mortem procedures to prevent incident reoccurrence.

Automation:

-       Identifies and implement opportunities for automation 

-       Develops and implements design, automation tools, or scripts to provide solutions, gather metrics, monitor, analyze, mitigate, or remediate issues/defects using AIOps

-       Conducts testing on moderately complex automations to ensure they perform tasks correctly and produce expected results.

Incident and Service Lifecycle Management:

-       Exercises judgment when performing data collection, triage, technical analysis, and redirection to maintain and optimize operations and infrastructure reliability.

-       Takes proactive steps to monitor services, maintain up-to-date knowledge of their performance, and document their condition.

-       Leverages advanced knowledge to perform incident response, root cause analyses.

-       Provides comprehensive health and performance reporting and takes appropriate actions based on trends in data.

Innovation and Improvement:

-       Conducts experiments and evaluations of cutting-edge tools and technologies to build proactive monitoring tools and automations using AI tools like Codex, AIOps etc. 

Tech Stack:

-       Experience with Python, Java, SQL, Shell-Scripts, Kubernetes, Database and public cloud.

Core Responsibilities

Problem Solving:

-       Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices. Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions. Reviews, contributes to, and documents problem solving strategies.

Collaboration & Partnership:

-       Collaborates across the organization to align on expectations and achieve shared objectives. Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs.

Continuous Learning:

-       Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest AI industry trends and best practices. Proactively seeks and leverages ongoing feedback and training to improve skills. Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.

Continuous Improvement:

-       Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders. Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.

Performance and Development:

-       Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.

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