Senior IT Infrastructure Engineer
AgileEngine
- Location
- Onsite (Guadalajara, Jalisco)
- Employment
- Full-time
- Level
- Mid Level
Posted 1 week ago
About the role
AgileEngine is an award-winning software consultancy partnering with Fortune 500 brands and startups to build scalable digital solutions. This role involves designing and maintaining enterprise IT infrastructure across on-premises and cloud environments to support business applications and ensure system security and availability.
Skills
Windows Server administration
Linux server administration
Cloud infrastructure
Active Directory
Infrastructure lifecycle management
Automation
PowerShell
Python
Bash
Terraform
Ansible
Virtualization
Troubleshooting
Incident management
Change management
Technical documentation
Perks
- Mentorship
- Flexible schedule
- Education budget
- Fitness budget
- Team activity budget
- TechTalks
- Personalized growth roadmaps
Full job details
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Senior IT Infrastructure Engineer to design, operate, and improve the systems and infrastructure behind corporate IT services and business applications.
The mandatory requirements are 4+ years of enterprise IT infrastructure experience, strong Windows and Linux server administration skills, experience supporting cloud infrastructure and enterprise identity platforms, and expertise in infrastructure lifecycle management, troubleshooting, and automation, and an upper-intermediate English level.
WHAT YOU WILL DO
- Design, implement, maintain, and troubleshoot enterprise infrastructure across on-premises environments, data centers, cloud platforms, and business locations.
- Administer and support Windows and Linux servers, virtualization platforms, storage, backup systems, file services, and core infrastructure services.
- Support AWS, Azure, or comparable cloud infrastructure, including compute, storage, networking dependencies, access controls, monitoring, and operational readiness.
- Support identity and access services, including Active Directory, cloud identity, authentication, authorization, group and service-account management, and integrations with enterprise applications.
- Plan and execute infrastructure upgrades, migrations, patching, lifecycle replacements, capacity expansions, and decommissioning activities.
- Monitor infrastructure health, availability, performance, capacity, backup status, and security signals; investigate trends and address risks proactively.
- Respond to infrastructure incidents and escalations, lead root-cause analysis, and implement corrective and preventive actions.
- Develop and maintain automation using PowerShell, Python, Bash, Terraform, Ansible, or comparable tools to improve reliability and reduce manual work.
- Maintain accurate architecture diagrams, asset inventories, configuration standards, dependency maps, runbooks, recovery procedures, and knowledge-transfer materials.
- Build and maintain reliable backup coverage through cross-training, paired operations, structured handoffs, and current documentation for systems owned across the team.
- Support disaster recovery and business continuity planning, including recovery testing, backup validation, restoration procedures, and recovery-time objectives.
- Partner with security, network, cloud, application, service desk, compliance, and vendor teams on technical issues and delivery initiatives.
- Apply disciplined change, incident, problem, and request-management practices, including risk assessment, testing, approvals, communications, and rollback planning.
- Support audit, security, vulnerability-management, access-review, and compliance activities for infrastructure services.
- Participate in an on-call or after-hours support rotation as required.
MUST HAVES
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- 4+ years of progressive experience designing, implementing, and supporting enterprise IT infrastructure.
- Strong experience with Windows and Linux server administration, virtualization, storage, backup, monitoring, and troubleshooting.
- Experience supporting cloud infrastructure and understanding dependencies across compute, storage, networking, identity, and security services.
- Experience with Active Directory or comparable identity platforms, enterprise authentication, privileged access, and service-account management.
- Experience with infrastructure lifecycle management, patching, vulnerability remediation, change control, incident management, and technical documentation.
- Demonstrated ability to troubleshoot complex infrastructure issues across multiple technology layers and teams.
- Experience building or maintaining automation and repeatable operational processes.
- Ability to create clear implementation plans, assess risk, define rollback procedures, and execute changes in a controlled manner.
- Strong written and verbal communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders.
- Ability to prioritize competing work, take ownership of outcomes, and operate effectively in a regulated or security-conscious environment.
- Upper-intermediate English level.
NICE TO HAVES
- Experience with VMware, Nutanix, or comparable virtualization and hyperconverged infrastructure platforms.
- Experience with AWS infrastructure services, cloud security, cloud cost awareness, and infrastructure-as-code practices.
- Experience with Microsoft 365, endpoint or systems-management platforms, configuration management, and enterprise monitoring tools.
- Experience with enterprise backup and recovery platforms, immutable backups, recovery testing, and off-site or cloud-based protection.
- Experience with PowerShell, Python, Bash, Ansible, Terraform, or comparable automation tools.
- Experience in healthcare, medical device, life sciences, or another regulated industry.
- Familiarity with ITIL practices, security frameworks, audit evidence, and formal change-management processes.
- Relevant certifications such as Microsoft, AWS, VMware, Nutanix, ITIL, or comparable credentials.
PERKS AND BENEFITS
- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
- Exciting projects: Modern solutions with Fortune 500 and top product companies.
- Flextime: Flexible schedule with remote and office options.