Site Reliability Engineer II

• 2+ years of experience in SRE, DevOps, production support, or infrastructure engineering roles

• Hands-on experience with monitoring and observability tooling (e.g., Datadog, Prometheus, Grafana, CloudWatch, or similar)

• Working knowledge of at least one major cloud provider (AWS preferred)

• Proficiency in at least one scripting or programming language (e.g., Python, Bash, Go) for automation, with demonstrated examples of automating away manual operational work

• Experience participating in incident response and on-call or shift-based operations

• Understanding of SLI/SLO concepts and reliability engineering fundamentals

• Ability to work follow-the-sun shift rotations, including structured handoffs with teams in other regions

• Strong written and verbal English communication skills for cross-region collaboration

Responsibilities

• Own the Vietnam shift within GRE’s global follow-the-sun coverage model, including schedule design, coverage planning, and holiday/leave management

• Ensure clean, structured handoffs to and from US and India teams, with clear ownership transfer on open incidents and in-flight work

• Maintain shift readiness: runbooks current, alerts actionable, escalation paths clear

• Serve as escalation point for the Vietnam shift during complex or high-severity incidents

Qualifications

• Kubernetes, container orchestration, and infrastructure as code experience (e.g., Terraform)

• Familiarity with AI-assisted operations tooling and automation-first reliability approaches, including auto-healing and auto-remediation patterns

• Exposure to platform engineering and internal developer platform concepts: self-service tooling, developer portals (e.g., Port, Backstage), GitOps

• Experience in multi-region or globally distributed team models

• Relevant certifications (AWS, CKA, or similar)