DevOps Engineer II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for configuring complex software delivery automation. Key responsibilities include ensuring software deployments are configured to meet access, ownership, and authentication standards. This job may modify code for software deployment automation and ensures software promotion pipelines for complex/high availability applications follow Continuous Delivery best practices. Job expectations include the ability to integrate development, testing practices, software delivery tools, and runtime application standards at the bank.

Position Summary:

DevOps Engineer focused on building, maintaining, and improving the reliability, scalability, and performance of cloud infrastructure using Infrastructure as Code (IaC) and Terraform Enterprise. Supports the delivery of secure, compliant, and highly available cloud environments aligned with enterprise standards and regulatory requirements.

Responsibilities:

• Configures and maintains the set of tools and services that provide Continuous Integration and Continuous Delivery (CI/CD) services and validates access control mechanisms for the Software and Infrastructure Engineering team throughout the software development lifecycle
• Reviews the configuration of applications servers to confirm that CI/CD service platform onboarding pre-requisites are available and configured properly
• Monitors and responds to alerts based on the key performance indicators (KPI) for the services supporting CI/CD and escalated events and issues from DevOps Engineers, creating issues and action-plan summaries for stakeholders
• Mentors and clarifies issues and practices for DevOps Engineers
• Works with Infrastructure, Solutions Engineers, and Site Reliability Engineers to understand changes in CI/CD service platform components and behaviors and planned changes in monitoring and alerting capabilities
• Responds to risk or audit identified issues with access control processed designed for compliance with firm separation of duties practices, and software release management standards and policies
• Executes change tickets for CI/CD service onboarding and decommissioning using approved change management processes as scheduled by Software or Infrastructure Engineers
• Partner to implement code changes to make use of common reliability libraries and tools and help Application Production Services (APS) and Application Development teammates understand how to use them.
• Partner with infrastructure engineers and application teams to implement the necessary code changes to make use of common reliability libraries and tools and help the APS and Application Development teammates understand how to use them.
• Engage as a subject matter expert (SME) in major incident triage efforts, failure scenario modelling and work with Problem Manager to diagnose root causes for major incident / problem management investigations.
• Identify vulnerabilities and opportunities for reliability improvement, such as investigating low level error rates and 'noise' in monitoring.

Required Qualifications:

• 5+ years of experience in platform, systems, or infrastructure engineering, with a strong focus on automation and integration.
• Proficiency in SRE best practices; Proven ability to reduce toil and improve observability of the environment.
• Experience with automation and orchestration tools (e.g., Ansible or similar), and scripting with golang, Python, or equivalent.
• Experience with supporting enterprise service mesh platforms
• Experience with Infrastructure as Code (IaC) concepts and CI/CD pipelines supporting automated builds, validation, and deployments.
• Experience integrating provisioning workflows with platform services such as virtualization, networking, identity, monitoring, and configuration management systems.
• Strong focus on testing and reliability, including automated integration/validation testing and troubleshooting of complex workflows

Desired Qualifications:

• Experience with CI/CD pipelines and infrastructure-as-code (e.g., Terraform, Ansible)
• Familiarity with containerization and orchestration platforms (e.g., Kubernetes)
• Experience in financial services or highly regulated environments
• Strong analytical and problem-solving skills with data-driven decision making
• Ability to communicate complex technical concepts to non-technical stakeholders
• Prior experience mentoring or leading engineering teams

Skills:

• Analytical Thinking
• Collaboration
• DevOps Practices
• Result Orientation
• Solution Delivery Process
• Adaptability
• Application Development
• Influence
• Innovative Thinking
• Risk Management
• Architecture
• Project Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development

Shift:

Hours Per Week: