Site Reliability Engineer Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for partnering with engineering and technology teams to implement measures prescribed by the Site Reliability Engineer teams it leads. Key responsibilities include ensuring appropriate instrumentation, tooling, ticketing, alerting and on call routines are in place for key services, demonstrating technical expertise within domains, and decomposing objectives into work units. Job expectations include advancing efficient solution delivery practices and promoting exceptional design, engineering, and organizational practices.

Position Summary:

Site Reliability Engineer (SRE) focused on building, maintaining, and improving the reliability, scalability, and performance of cloud infrastructure using Infrastructure as Code (IaC) and Terraform Enterprise. Supports the delivery of secure, compliant, and highly available cloud environments aligned with enterprise standards and regulatory requirements.

Responsibilities:

• Collaborates with Development and Infrastructure teams to understand technical solutions and implement monitoring capabilities outlined in the application and system monitoring designs put forward by the Senior Site Reliability Engineer (SRE)
• Develops and maintains reliability scripts, tools and libraries and leverages them for common instrumentation, automation, and operational needs, and when mentoring SRE resources on reliability practices and established tools/capabilities
• Partners to implement code changes to make use of common reliability libraries and tools and helps Application Production Services and Application Development teammates understand how to use them
• Participates regularly in architecture community of practice meetings and communication via other channels
• Identifies vulnerabilities and opportunities for reliability improvement, such as investigating low level error rates and 'noise' in monitoring, and defines solutions to reduce manual support effort and/or improve system reliability
• Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations
• Design, develop, and maintain infrastructure using Infrastructure as Code (IaC) with Terraform Enterprise
• Contribute to the implementation of scalable, secure, and compliant cloud solutions aligned with enterprise standards
• Develop and maintain reusable Terraform modules and standardized infrastructure patterns to enable consistent and automated provisioning of GCP resources
• Follow and contribute to code quality standards, design patterns, and peer review practices to ensure reliable and maintainable infrastructure code
• Support the adoption and use of Terraform Enterprise for automated provisioning, policy enforcement, and infrastructure governance
• Implement and maintain cloud automation workflows, including provisioning, configuration management, and environment setup
• Build and enhance CI/CD pipelines for infrastructure delivery, ensuring automated testing, validation, and compliance checks
• Implement policy-as-code and security controls, ensuring infrastructure meets regulatory and enterprise compliance requirements
• Participate in the end-to-end lifecycle of infrastructure delivery, including deployment, monitoring, and continuous improvement

Required Qualifications:

• 5+ years of experience in platform, systems, or infrastructure engineering, with a strong focus on automation and integration.
• Proficiency in SRE best practices; Proven ability to reduce toil and improve observability of the environment.
• Experience with automation and orchestration tools (e.g., Ansible or similar), and scripting with golang, Python, or equivalent.
• Experience with supporting enterprise service mesh platforms
• Experience with Infrastructure as Code (IaC) concepts and CI/CD pipelines supporting automated builds, validation, and deployments.
• Experience integrating provisioning workflows with platform services such as virtualization, networking, identity, monitoring, and configuration management systems.
• Strong focus on testing and reliability, including automated integration/validation testing and troubleshooting of complex workflows.

Desired Qualifications:

• Experience with CI/CD pipelines and infrastructure-as-code (e.g., Terraform, Ansible)
• Familiarity with containerization and orchestration platforms (e.g., Kubernetes)
• Experience in financial services or highly regulated environments
• Strong analytical and problem-solving skills with data-driven decision making
• Ability to communicate complex technical concepts to non-technical stakeholders
• Prior experience mentoring or leading engineering teams

Skills:

• Automation
• Collaboration
• Influence
• Production Support
• Result Orientation
• Analytical Thinking
• Application Development
• Architecture
• Solution Design
• Stakeholder Management
• Other
• Ansible

Shift:

Hours Per Week: